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Metro Lexus - Service Center

Cleveland, OH

4.9
168 Reviews

168 Reviews of Metro Lexus - Service Center

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December 21, 2022

Jeff Miller and the staff was very helpful and professional. Very knowledgeable about any questions or concerns we had. Very satisfied with service. Would recommend to anyone I know that needs qu More

by Stirtmirej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Metro Lexus responded

This review means a lot to us! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Jeff. We hope to see you again!

December 10, 2022

Josh is a great asset to the service department. He kept me informed the entire time and when it came time to discuss the work that needed to be done and explained in detail the importance why he re More

by Ardarwish6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Metro Lexus responded

This review means a lot to us! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Josh and Jeff. We hope to see you again!

December 09, 2022

Great review, thanks to Paul in service. He personally took care of my car and made sure I had a ride to the airport and ride back to the dealership. More

by kaneed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Metro Lexus responded

Thanks for this great review of Metro Lexus! We are thrilled to hear that Paul provided fantastic service. Our team is here to help with any of your service needs!

November 30, 2022

The service dept was very helpful in assisting with my car issue. They went the extra mile and were very informative. I trust their opinions. More

by mmv3030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Nov 30, 2022 -

Metro Lexus responded

Thank you for the great review of us here at Metro Lexus! We appreciate it!

November 17, 2022

Great Customer Service. Fair Pricing. Convenient Scheduling. Professional 100% satisfied with entire experience. Highly recommend! More

by CLUBMOMMY2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Nov 17, 2022 -

Metro Lexus responded

Thank you for the review! We appreciate your support and hope to see you back again at Metro Lexus. Safe travels!

November 15, 2022

I have been a Lexus owner since 2004 and have worked with many service consultants in both Florida and Ohio. Cassie Thadeus is, by far, the best. She is knowledgeable, professional and very cognitional to sp More

by gardnerlib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Nov 15, 2022 -

Metro Lexus responded

Your review is music to our ears! We're elated that Cassie has provided exceptional assistance and expertise that's earned your confidence. Thanks for supporting Metro Lexus with such glowing praise. We look forward to seeing you again next time!

October 28, 2022

Quick and efficient drop off and pick up. Nice integration between online info and in person interaction. More

by Billk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Brown
Oct 30, 2022 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

October 26, 2022

I have been dealing with Metro Lexus for 20 years. That tells you something. I have been loyal to Lexus and Metro Lexus because I believe in the quality of the vehicles and the quality of the dealersh More

by LuvLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Metro Lexus responded

We are so grateful for your 20 years of business! Thank you for choosing Metro Lexus and for sharing your kind words about Paul and the team. Drive safely until we see you next!

October 14, 2022

I was very pleased with the service on my RX350. Everything was done as promised. I would highly recommend Metro Lexus for their service department. More

by tonyweinert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Metro Lexus responded

Tony, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely in your Lexus RX350, and we hope to see you back again down the road!

October 13, 2022

Metro Lexus is amazing Paul my service advisor made me feel right at home, I had no worries he kept me informed and everything was done in a timely manner, thanks Paul and Metro Lexus More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley Veira, Marcia Jackson
Oct 13, 2022 -

Metro Lexus responded

Hi Mark - It is terrific to hear about your positive experience with Paul and the team! Thank you for choosing Metro Lexus and for leaving a review. We look forward to your next visit!

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