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Metro Lexus - Service Center

Cleveland, OH

4.9
167 Reviews

167 Reviews of Metro Lexus - Service Center

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March 31, 2023

We are 25 plus customers of this dealership and their service and sales staff have given us excellent attention every time. We highly recommend them and will come back again. More

by Carolmikolay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelique Giavonette-Johnson
Mar 31, 2023 -

Metro Lexus responded

We are so grateful to have you as loyal clients of Metro Lexus, Carol! Until next time!

March 29, 2023

Jeff Miller is a great asset to the Lexus team. Jeff knows the product and works with the customer. he goes above and beyond to help his customer. More

by lbricmont
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Markuszewski
Mar 29, 2023 -

Metro Lexus responded

We're glad to hear Jeff left such a positive impact on you! We agree that his work is top-notch and he will always go above and beyond to get the job done right. We'll be sure to share your kudos with him. Thanks for choosing Metro Lexus!

March 28, 2023

Great service. Good information provided to me regarding needs at future visit appointment was completed in time. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Metro Lexus responded

We are delighted to read this review, Joe! Thank you for choosing Metro Lexus and for sharing your experience with our team. Drive safely until we see you next!

March 23, 2023

Pleasantly surprised to work with a service department that has me as their top priority. Cordis was great, he explained everything, patiently answering my questions . Everyone I had contact with was fr More

by mblake4382003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Metro Lexus responded

We are happy to read this feedback! Thank you for trusting Metro Lexus with your business, we hope to welcome you back for your future service needs. Drive safely!

March 14, 2023

Great customer service overall. Service manager is informative and helpful. Work performed in a professional and timely manner. Top notch dealership. More

by Dziak Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Metro Lexus responded

Dziak, thank you for the review! We appreciate your business and hope to see you back again at Metro Lexus. Safe travels!

March 02, 2023

My experience was exceptional. Service was excellent. Everyone I spoke to spoke with was helpful and very professional. I wouldn't buy a car anywhere else. More

by marilynikravitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : greg
Mar 02, 2023 -

Metro Lexus responded

Feedback like this makes our day! Thank you for your confidence in Metro Lexus, and for your loyal business. We are thankful to have you as a customer, Marilyn!

February 15, 2023

Excellent service department. Thorough, professional and honest. We especially appreciate Jeff Miller's attention to detail. More

by Bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Metro Lexus responded

Thanks for the five-star rating of Metro Lexus! We will give kudos to Jeff for his excellent service. Have a great rest of your day!

February 12, 2023

Very accommodating and friendly staff. I got my oil changed and car detailed. When I got the car back it looked and smelled brand new. More

by Denisemarie1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Metro Lexus responded

Denise, thank you for the review! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

January 25, 2023

James replaced the battery in the remote key. He was outstanding answering various questions. My husband and I compare Metro Lexus to the old-fashioned car dealership in the 1980s. More

by Virginia
Workmanship
Recommend Dealer
Yes
Employees Worked With
James Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Metro Lexus responded

We will happily pass along the kudos to James for all of his assistance with your battery replacement, Virginia! Thanks so much for the kind words and we look forward to seeing you at Metro Lexus again next time.

Jan 26, 2023 -

Virginia responded

OAN (One America News) just posted an article about Toyota replacing its CEO. I recommend you read the article and more importantly the comments. If it does not appear on the screen, you can search Toyota on their website. Interesting comments.

December 21, 2022

Jeff Miller and the staff was very helpful and professional. Very knowledgeable about any questions or concerns we had. Very satisfied with service. Would recommend to anyone I know that needs qu More

by Stirtmirej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Metro Lexus responded

This review means a lot to us! Thank you for choosing Metro Lexus and for sharing your thoughtful feedback about Jeff. We hope to see you again!

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