Metro Lexus - Service Center

Great people Great customer service!!!! I came in for routine service. Didn't know they were in major construction. I wanted to just drop off my car and find a q Great customer service!!!! I came in for routine service. Didn't know they were in major construction. I wanted to just drop off my car and find a quiet place to Do my homework but service wasn’t going to take long so there was no point in getting a loaner (which Michael offered). BC the place was being remodel/construction, space was very tight. I wanted to ask for a car but Michael found me a nice quiet office to work in, which is awesome and very much appreciated. Definitely will be back for more service here. Thank you to Pete for sharing is office with me, made me feel very welcomed. More

Friendly, Efficient and Personsonal. Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to vi Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to view some of the beautiful waterfalls the local area has to offer. When all the sudden. BOOM...The driver side rear tire blew out. We were at least a mile and a half from the nearest exit. There was no shoulder over this bridge. Traffic was raging behind as well as past us. Finally we made the exit. I got out and look at the rim where rubber used to be. I change the rim to the spare. It was a Sunday. Nobody was open " luckily". If I could of found anything open I would of just got the tire"s" put on and down the street we would of rambled. We had time to reflect and discuss who all to call in the morning. After calling a place called "Tire Guy" he got us thinkin. He mentioned all wheel drive sensors. Which is something I never thought of. That's when we called Metro Lexus. They quoted us right around the same price he did. The first person we met was Jeff Miller. Not enough great words to say about this man! He made a bad situation bearable to deal with. Was a true professional at all levels. Not at all stuck up or a stiff person! Knowing it is gonna take a couple few he lends us a car 8 years newer. And a galaxy nicer than the one we brought in for service. My wife and I are walking around at the cultural gardens. When my phone rings. It is Jeff letting me know that one of the sensors is indeed bad as well as my brake line. They will not be able to fix it until the parts arrive in the a.m. NOT A PROBLEM for us. We have one last night in the area anyway. I then get a call back with in seconds. It was Jeff again. He said there is a recall on the airbags. Since we will have it overnight. Were gonna take care of that at no extra charge. What a guy! Goes above and beyond! Didn't have to give me that sweet loner. Didn't have to fix my airbags. All and all when my car was done. I left the Metro Lexus felling a little better about the purchase I had made less than a year ago. I was a little rattled Sunday. By the time we left Tuesday. And after the tire discount from the brand I chose.It was in fact less expensive than any other quote we got. We are back home safe, and grateful! Thanks Jeff! More

Wonderful This is my third Lexus ES 350. When I arrived at the Metro Lexus dealership I met Robert Sprosty. He was very attentive and patient answering all o This is my third Lexus ES 350. When I arrived at the Metro Lexus dealership I met Robert Sprosty. He was very attentive and patient answering all of my questions and concerns. Would highly recommend him to my friends. More

Service Department is the Best For many years, I have had my Lexus serviced at Metro Lexus. The service staff is friendly, knowledgeable, efficient, informative and fair. I have a For many years, I have had my Lexus serviced at Metro Lexus. The service staff is friendly, knowledgeable, efficient, informative and fair. I have always enjoyed my service experience at Metro Lexus. The auto spa is terrific also. More

Easy, quick, and rewarding experience I had the pleasure of working with Desiree Payne at Metro Lexus last week. I was interested in buying out my old lease, and she provided me with sever I had the pleasure of working with Desiree Payne at Metro Lexus last week. I was interested in buying out my old lease, and she provided me with several options, explaining the pros and cons of each. She was extremely thorough and pleasant to be around. Never once did I feel pressure to make a decision one way or the other, and that was the main reason I decided to buy. More

6mo service Chris is the best service advisor I have ever worked with. He is extremely pleasant, professional, and competent. I trust his judgement. Provides pers Chris is the best service advisor I have ever worked with. He is extremely pleasant, professional, and competent. I trust his judgement. Provides personalized servixe. More

An Excellent Experience The Lexus Service Department is excellent, and, after service, my car was was returned in perfect condition. The information I was given by Cordis was The Lexus Service Department is excellent, and, after service, my car was was returned in perfect condition. The information I was given by Cordis was thorough, with a follow-up call in the afternoon to inform me of progress and the car's future needs. Another great experience with Lexus! More

A positive experience! The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours late The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours later I was driving home. The waiting area was very comfortable and provided refreshments and entertainment. Great dealership and great employees. More

Marvelous! Leased this car last year from Karen M. and couldn’t be happier. Contacted her this weekend with a question about vehicle and she responded immediate Leased this car last year from Karen M. and couldn’t be happier. Contacted her this weekend with a question about vehicle and she responded immediately. I would highly recommend Karen and this dealership. And of course my Lexus IS a very sweet vehicle. LOVE IT! More

OUTSTANDING DEALERSHIP FOR SALES AND SERVICE ANNETTE AND I HAVE HAD EXCELLENT RELATIONSHIPS WITH TWO OUTSTANDING EMPLOYEES OF METRO LEXUS FOR THE PAST TEN YEARS. KEVIN McGUIRE IN SALES AND STEV ANNETTE AND I HAVE HAD EXCELLENT RELATIONSHIPS WITH TWO OUTSTANDING EMPLOYEES OF METRO LEXUS FOR THE PAST TEN YEARS. KEVIN McGUIRE IN SALES AND STEVEN GIERKE IN SERVICE. BOTH PROVIDE FIRST CLASS CUSTOMER SERVICE IN EVERY PART OF THEIR JOB. WHAT A PLEASURE DOING BUSINESS AT METRO LEXUS OUTSTANDING FACILITY. (4 RX 350'S AND 1 NX 300) IN THE PAST 10+ YEARS. More