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Metro Lexus - Service Center

Cleveland, OH

4.9
168 Reviews

168 Reviews of Metro Lexus - Service Center

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October 26, 2021

The service department staff is friendly and they provide great customer service. I highly recommend Metro. More

by Cindy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassie
Oct 26, 2021 -

Metro Lexus responded

We appreciate the confidence in our team's work! Thanks for giving us a shoutout here at Metro Lexus.

October 24, 2021

Simply beautiful everything and everyone I are wonderful even the dealership is beautiful loved every moment More

by Peanuts-23
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree payne
Oct 25, 2021 -

Metro Lexus responded

It makes us really happy to read this wonderful review. We're pleased to have your business and we appreciate your confidence in our work.

October 23, 2021

My sales nice and patiently to me! And They gave me a Surprise ! So nice!! More

by Cenmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Oct 25, 2021 -

Metro Lexus responded

Thanks for the wonderful review of Metro Lexus! It makes us happy that our team delivered an excellent experience.

October 07, 2021

Metro Lexus customer service is beyond outstanding. Cassie my service advisor was so helpful and professional. She took the time to explain everything. Called me when my car was ready. Showed me what t More

by Lace22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thaddeus Service Dept.5 stars
Oct 07, 2021 -

Metro Lexus responded

We're happy to hear our team was able to serve you and demonstrate our commitment to great service! We will certainly let Cassie know she did a great job assisting you with your service needs and that you appreciated all the help. Thank you for choosing Metro Lexus and we hope to see you again next time!

September 27, 2021

Cordis at Metro Lexus was very helpful during my recent experience. Repairs took much longer than expected due to various external and internal circumstances beyond his control. He continued to keep me u More

by Dziak Rose
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Metro Lexus responded

Dzaik, thanks for the great review of Metro Lexus! It makes us happy that Cordis worked with you to ensure that you were updated and informed about the repair process. Thanks for the kind words, and we wish you many days of safe driving!

September 15, 2021

Pleasant and professional . Very knowledgeable. I have baught multiple parts in last 2 years..ordered parts get shipped fast to dealership and very happy with quality of parts More

by Yp78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Malzeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Metro Lexus responded

We're happy that you're happy! Thank you for allowing the Metro Lexus team to serve you - it is truly our pleasure to assist! See you next time!

September 03, 2021

I’m always treated with respect. Also, any changes or additions to the planned work are fully discussed and explained. I will continue to take my car to Metro Lexus for service. More

by EHeindel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Metro Lexus responded

We are happy to hear that the care and dedication of our team stand out to you! Thank you for being a great Metro Lexus customer, we look forward to your next visit with us.

August 25, 2021

I have been working with Metro Lexus since 2003, and have always received excellent service. More

by myrhendris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you've had such successful service experiences working with the Metro Lexus team over the years. Drive safely, and we are looking forward to seeing you back next time!

August 22, 2021

Just had my ES 350 serviced at Metro Lexus. Jeff Miller took care of getting me in and out efficiently, with a loaner ready upon my arrival. Jeff explained all the services to be done and worked with me to More

by juezvillanueva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Metro Lexus responded

We're so glad we made your recent service experience a great one. Thank you for trusting the Metro Lexus team with the care of your Lexus ES 350 - we hope to have the pleasure of working with you again down the road!

Aug 23, 2021 -

juezvillanueva responded

Thanks again.

August 14, 2021

Service occurred as we discussed if not a bit faster. Overall excellent experience. More

by Tandrsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Metro Lexus responded

We're so glad we could be a help! Thank you for choosing Metro Lexus, and come back again soon!

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