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Metro Lexus - Service Center

Cleveland, OH

4.9
168 Reviews

168 Reviews of Metro Lexus - Service Center

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December 16, 2021

Joshua very helpful from the start. Everyone I spoke with very professional. Vey confident that my vehicle would be repaired properly and given honest advice. More

by tightanned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Metro Lexus responded

Thanks so much for giving Joshua and the rest of the Metro Lexus team a shoutout. We're pleased to hear that you were able to have a great service experience and we appreciate your trust. Safe travels!

December 15, 2021

I always have a great experience with Metro Lexus for more than 20 years. The Service Department fixes my car and it stays fixed. More

by Dwebb999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Metro Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experiences through all these years! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Metro Lexus

December 12, 2021

They are always nice and very helpful with all my automotive needs! Thanks METRO LEXUS! More

by icek8er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Metro Lexus responded

Thank you for the wonderful feedback! If there are any other automotive needs we can help you with, please don't hesitate to reach out! - Metro Lexus

December 09, 2021

Very courteous and pleasant to talk too. Explained everything very well. Would definitely recommend this dealership. More

by Wink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Metro Lexus responded

This sounds exactly like the informed and pleasant client experience we pride ourselves on. Thank you for the excellent review and for choosing Metro Lexus - we hope to see you again!

December 04, 2021

I met Marcia yesterday and she is a beautiful women and I could get over her attire with fringes.go get them marcia More

by Beth0819
Recommend Dealer
Yes
Employees Worked With
Marcia Jackson
Dec 06, 2021 -

Metro Lexus responded

Thank you for the kind words, Beth - we'll be sure to pass them along! Take care, from the whole Metro Lexus team!

November 19, 2021

I appreciated the friendly welcome and attention to my requests by Otis. I also appreciated communication regarding estimates on possible future repairs that Jeffrey provided to me and that he noticed th More

by SueLivingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
Nov 22, 2021 -

Metro Lexus responded

Sue, our team genuinely wants to keep your car running like new! It's wonderful to hear that so many of our team members went above and beyond to ensure you had all the information and resources needed to make confident choices for the service of your vehicle. The entire Metro Lexus team is so glad to be your chosen service provider, and we look forward to lending a hand with your automotive needs in the future!

November 09, 2021

Always professional , timely, provides best opinion, not pushy, work done properly, follow up advise given More

by Nirajmistry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Metro Lexus responded

We're so happy to hear that our team was professional, informative, effective and timely. Thanks for your confidence in our work here at Metro Lexus!

November 06, 2021

The times that we have been in for service - Jeffrey Miller has gone over and above expectations. He had provided outstanding service. He is definitely an asset to your organization. More

by laredo5537
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Metro Lexus responded

We are happy to see that Jeffrey is creating wonderful experiences for you. Thanks for your continued support of Metro Lexus and we'll see you next time!

October 28, 2021

Everyone here seems very nice and are helpful. I always get a smile from both the Service Department and Sales. More

by jcscolaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back next time!

October 27, 2021

Jeff Miller as usual is excellent. Attentive to detail and proactive in his communication while while explaining in simple terms the work that was done and may be needed in the future. A trust worthy Lexu More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Metro Lexus responded

We're delighted to hear that Jeff has made such a fantastic impression on you! Thank you for taking a moment to reflect on your experience - the entire Metro Lexus team appreciates the support. Take care!

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