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Metro Lexus - Service Center

Cleveland, OH

4.9
168 Reviews

168 Reviews of Metro Lexus - Service Center

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February 23, 2022

Took both of my vehicles in to get serviced recently. Cordis was wonderful, pleasant and professional! More

by abaezts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you are confident in Cordis and the team to get the job done. Drive safely, and we hope to see you again at Metro Lexus!

February 14, 2022

Regular servicing my Lexus ES at Metro Lexus is always a positive experience. Meeting with the same staff over the years reflects well on the dealership’s ability to retain knowledgeable, friendly and perso More

by Plward50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Metro Lexus responded

It truly makes our day to see that Matt and Cordis have earned your business for Metro Lexus. Thank you for your continued support and we look forward to your next visit!

February 12, 2022

Quick to correct problem. Kept me informed of progress. Everyone are alway polite Correction of problem was outstanding More

by Dk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Bob Alponat
Feb 14, 2022 -

Metro Lexus responded

We strive for efficient and effective work, so it always makes our day to hear when we achieve this. Thank you for reviewing Metro Lexus! See you next time.

February 05, 2022

The friendly,efficient manner is inviting. Willingness and patience in answering questions is appreciated. Knowledge of the product by all involved brings confidence. The customer is made to feel import More

by fr.norm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

January 28, 2022

Andrew was great. I needed some winter mats for my car and he ordered them and got them in quickly. Thanks!! More

by LS500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that Andrew delivered such a successful and efficient experience. Drive safely, and we hope to see you back again at Metro Lexus!

January 21, 2022

Exceptional service- professional, courteous and thorough. Joshua and the recap video provided by the car technician went above and beyond More

by Mandrusc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Metro Lexus responded

Thank you for sharing your experience with Joshua and our team! Your support means a lot to us and we look forward to welcoming you back to Metro Lexus next time.

January 08, 2022

Informative, on time, service done as promised. Warranty honored. Car runs well. Returned clean and repaired More

by Seadock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Metro Lexus responded

Thank you for sharing your terrific review! We are grateful to have you as a Metro Lexus customer and we hope to see you again down the road. Have a wonderful day!

December 24, 2021

This dealership is the best. I took my car in for routine service and Cassie’s customer service skills are supreme!!!! She is courteous, professional, knowledgeable and friendly. Regarding the service I rec More

by Aand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
Dec 27, 2021 -

Metro Lexus responded

We're delighted your service was so pleasant and seamless! Thank you for the lovely feedback and for trusting Metro Lexus with the job - we appreciate the opportunity to assist you! Come back next time!

December 18, 2021

Enjoyable experience. They addressed my problem right away. Problem. they stood behind their work. Service tech informative and easy to work with. More

by Nanmanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Metro Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

December 17, 2021

Quick, friendly, straightforward service. I was helped by Paul and Micah and they both were wonderful. More

by IKinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Dec 17, 2021 -

Metro Lexus responded

Thank you for this wonderful review! We are pleased that our team delivered an awesome service experience, and it's great that Paul and Micah were nice to work with.

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