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Metro Lexus - Service Center

Cleveland, OH

4.9
168 Reviews
Call Service Center (216) 367-5877

168 Reviews of Metro Lexus - Service Center

Sort by
May 28, 2022

I had a very good experience at the dealership. Everything was Prompt and exactly what needed to be done. One also appreciates good service.. More

by Gggabram
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2022 -

Metro Lexus responded

Thank you for the awesome review. We're glad that the team worked hard to ensure you were satisfied here at Metro Lexus!

May 26, 2022

Metro Lexus provides excellent service and follow up to all appointments. It’s always an enjoyable and satisfying experience. More

by pf23900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Metro Lexus responded

Hearing you always have an enjoyable and satisfying experience with us truly makes our day! Thank you for the tremendous review and for choosing Metro Lexus!

May 14, 2022

Attentive service. Always do a great job. Cordis stays in touch and looks out for the customer! More

by JIm C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Metro Lexus responded

Jim, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Cordis and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

May 12, 2022

Great team, knowledgeable, and client oriented. They keep the customer informed of progress and anticipated completion time. More

by lbricmont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gleydura
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May 12, 2022 -

Metro Lexus responded

Thank you for your kind words! We are delighted to hear that you are satisfied with our service and truly appreciate you trusting the Metro Lexus team with your vehicle. Safe driving!

May 12, 2022

Service schedule on time, friendly and helpful staff. Having a loaner car was completely helpful. More

by rachelleshan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2022 -

Metro Lexus responded

Thank you for taking the time to share, Rachel! We are so glad to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back!

May 08, 2022

I love the option of picking up my car bring it back for us older folks More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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May 09, 2022 -

Metro Lexus responded

Chris, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back!

May 10, 2022 -

Chris responded

Chris Krasnobrucky

May 05, 2022

My experience with the Service department was excellent. They were well organized and very efficient. The waiting area was clean and had private offices that allowed me privacy. Everyone was very friendly a More

by JohnG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Booth
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May 05, 2022 -

Metro Lexus responded

Thank you for your review, John! We are glad to see that our team was organized and worked efficiently. Thanks for trusting us to ensure that you are satisfied. See you next time here at Metro Lexus!

April 25, 2022

Metro Lexus has a great facility, friendly and helpful staff and has kept my car expertly serviced. More

by rgreen_stratos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 20, 2022

Joshua was very friendly, knowledgeable, and efficient. He solved and explained the solution to my problem very well thoroughly. Kudos! More

by Luba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Joshua and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 15, 2022

I will NEVER pay $322. For an oil chang. RIPOFF!!!😩❗️❗️You will not see me again. More

by ca98ha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2022 -

Metro Lexus responded

We are so sorry that you felt you paid $322 for an oil change. That was not our intention. I did go back and review your work performed and it did show that you authorized additional work on top of the oil change. Our oil change price is $89.95. We did perform additional work that was authorized to total $322. I am happy to re-review these items as we strive to provide both great service and everyday value pricing for all our guests. We value your feedback and business and welcome the opportunity to discuss this further and continue to be your dealer of choice for future service. Thank you, Dan Booth - Service Manager - 216-916-6000

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