Metro Lexus - Service Center

Metro Lexus is top notch. They treat you like family from the minute you walk in and it continues every visit thereafter. I have never been to a dealership that is so friendly They treat you like family from the minute you walk in and it continues every visit thereafter. I have never been to a dealership that is so friendly and patient. From sales to service to tech they go out of their way to ensure you are happy. Best decision of my life to buy a Lexus from this location! More

ROUTINE MAINTENANCE WAS EXCELLENT FOR OIL CHANGE HOWEVER HAVING SOMETHING EVALUATED WHILE VEHICLE IS UNDER WARRANTY WAS A NIGHTMARE ESPECIALLY IF VEHICLE WAS BOUGHT ELSEWHERE . NO REGARD OR CONCERN FOR ISS HAVING SOMETHING EVALUATED WHILE VEHICLE IS UNDER WARRANTY WAS A NIGHTMARE ESPECIALLY IF VEHICLE WAS BOUGHT ELSEWHERE . NO REGARD OR CONCERN FOR ISSUE AND ULTIMATELY WAS TOLD ENTIRE SUB ASSEMBLY REQUIRED REPLACEMENT. MY NEPHEW HAD TO VISIT HIS TOYOTA DEALERSHIP TO CONFIRM THE P/N THAT NEEDED TO BE REPLACED. WE OBTAINED THE BILL OF MATERIALS AND VISITED ANOTHER LOCAL LEXUS DEALERSHIP AND THEY TOOK CARE OF THE PROBLEM IMMEDIATELY. SHAME ON YOU METRO LEXUS More

Always a pleasant experience whenever we visit Metro Lexus. Abed always makes sure to take care of us. Lexus. Abed always makes sure to take care of us. More

Clean showroom, inviting and knowledgeable staff. I have always had a positive experience when visiting Metro Lexus I have always had a positive experience when visiting Metro Lexus More

Purchased my RC F 5 years ago from Christian at Metro Lexus, Cleveland. Service over the past 5 years mostly was directed by Jeffrey. Jeffrey was always on top of what was needed and kept me informed. Lexus, Cleveland. Service over the past 5 years mostly was directed by Jeffrey. Jeffrey was always on top of what was needed and kept me informed. If purchasing, look-up Christian and for service insist on Jeffrey. Lexus is a great car too. My service was routine stuff and 1 flat tire, nothing really wrong with the car. More

This is a great dealership and Cordis Bunch does an excellent job each time I take my car in for service. He is polite, very knowledgeable, friendly and listens attentively to my questions and painstak excellent job each time I take my car in for service. He is polite, very knowledgeable, friendly and listens attentively to my questions and painstakingly answers all of them. He also gives adequate notice as to what parts may require changing in the near future and as a result there are no surprises.Thanks very much Cordis ! More

This trip in was quick,efficient,and friendly. What more could you ask for. The communication from Adam in service was great. What more could you ask for. The communication from Adam in service was great. More

Knowledge of the vehicles was impressive, and he took the time to understand my needs and helping me find the perfect car. time to understand my needs and helping me find the perfect car. More

Everyone was very nice. I got helped right away. The dealership was very clean. Terry was very nice. I got helped right away. The dealership was very clean. Terry was very nice. More

I appreciate how nice the valet people were and timely they were when picking my up and returning my car, I also like they where very informative on what was done to my car. It has always been a pleas they were when picking my up and returning my car, I also like they where very informative on what was done to my car. It has always been a pleasure dealing with Metro Lexus. Thank you. Linda Cowan More