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Metro Lexus - Service Center

Cleveland, OH

4.9
185 Reviews

185 Reviews of Metro Lexus - Service Center

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July 30, 2025

This was my first time using Metro Lexus, and I had a fantastic experience. Jeff was very professional, knowledgeable, and a pleasure to work with. He was quick to respond to all of my questions and prov More

by New Lexus owner RX 350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

To Whom It May Concern, I would like to express my appreciation for Adam Poulos. He has been exceptionally helpful, understanding, and reliable, promptly returning my phone calls on the same business More

by carlucci
Recommend Dealer
Yes
Employees Worked With
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Metro Lexus responded

Carl, thank you for sharing your experience with Adam and highlighting his exceptional service. I'm sorry to hear about the ongoing issues with your Lexus ES 350's navigation system. We understand how frustrating this must be, and we're committed to resolving it as soon as possible. Please feel free to reach out so we can assist further. Thank you, Dan Booth - Service Manager - 216-916-6000

July 23, 2025

Jeff is service is amazing. Give that man a bonus. Or at least a cake! More

by Mednat10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elena Luf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Thadeus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Bellitto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Metro Lexus responded

Your kind words about Jeff mean a lot to us! Thank you for choosing Metro Lexus.

July 17, 2025

I have worked with both Cordis and Cassie and I think they both do an excellent job. Very satisfied with the work and with the overall experience. More

by Gehringscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassie Thadeus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Metro Lexus responded

This feedback means a lot to us! Thank you for choosing Metro Lexus and for sharing your kind words about Cordis and Cassie!

July 17, 2025

Today was the first time taking my car here for service and I was impressed. The staff (Travis) was very professional and friendly and the waiting area was very comfortable and provided a variety of bevera More

by donsinkocpa@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Clark
Jul 18, 2025 -

Metro Lexus responded

Your feedback means a lot to us! Thank you for choosing Metro Lexus and for sharing your experience with Travis and the team. It was our pleasure to assist you and we hope to welcome you back again down the road.

June 07, 2025

Helpful people and services goes fast . But the services people need to speak slowly a little bit sometimes. Good quality too . Thank you for your service. More

by ramyusagaras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Metro Lexus responded

Thank you for the feedback! We're glad to hear that our team at Metro Lexus was helpful and efficient. We'll take your suggestion into account to ensure clear communication in the future. We appreciate your support!

May 19, 2025

Excellent No problems On time Staff was nice Waiting room was clean Good job everyone More

by Cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Metro Lexus responded

Cleveland, it was our pleasure to assist you. Thank you from all of us here at Metro Lexus!

May 09, 2025

Adam Poulos was exceptionally cautious and informative. You need more like him.The waiting area was very clean. More

by jackwheeler2811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Metro Lexus responded

Thank you for the feedback! We're glad to hear that Adam provided exceptional service and that you found our waiting area at Metro Lexus clean. We appreciate your support and look forward to serving you again!

May 08, 2025

I purchased my car from this dealership 8 years ago and I would not take it anywhere else. More

by Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
May 09, 2025 -

Metro Lexus responded

We are grateful for your positive feedback about Metro Lexus. Thanks so much, Ernie!

April 11, 2025

Always get my service done at metro Lexus because I trust them. Terry in sales is very knowledgeable about the cars they sale. When I was at the dealership last month we talked about getting a new car. I de More

by kaneed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Lexus responded

Kaneed, thank you for your trust in Metro Lexus and Terry's expertise! We're glad to hear about your positive experiences with us. Looking forward to assisting you when you're ready for that new Lexus!

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