Metro Lexus

I gave the staff of Metro Lexus a perfect score because they really worked hard to get me the best possible deal for my financial circumstances. Rob Sprosty & John Kirk were very patient and never gave up they really worked hard to get me the best possible deal for my financial circumstances. Rob Sprosty & John Kirk were very patient and never gave up. I also appreciate the "celebrity" feel of the dealership. As I sat there waiting, I noticed that every customer appeared to be treated equally. Metro Lexus also went out of its way to make my wait as comfortable as possible. I really enjoyed the custom Starbucks coffee made by Sheri Schickler and our chat while I waited. I also thought it was a nice touch to have someone walk me through the features of the car in more detail. This car buying experience was the best ever! More

Metro Lexus: Thank you for choosing Metro Lexus! System: Metro Lexus: Thank you for choosing Metro Lexus! System: We have alerted the online representatives that you are waiting. Someone should be with you Metro Lexus: Thank you for choosing Metro Lexus! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. System: A representative has joined the conversation. Compose your message and then click send. Rob Sprosty: Hello, How may I help you? Rick : hi Rob Sprosty: May I be of any further assistance? Rick : I'm interested in the white LS460... stk# 130981A Rob Sprosty: ok... what questions do you have ? Rick : would you take $39000 for it? Rick : do you do shipping? Rob Sprosty: i highly doubt it but I will ask my manager. Our cars a priced to sell as is and are heavily researched as to their value. where are you located? Rick : if so how much would it cost to ship to ashland oregon. Rob Sprosty: I really have no idea the cost to ship that far... let me ask first if he will accept your offer and second i will provide his counter... then if we agree, i can find out shipping costs. ok? Rick : that car has been listed for over 40 days... Rob Sprosty: yes it has..but we do not sell below cost..we send to auction Rob Sprosty: would you like me to discuss with manager and get back to you? Rick : sure Rob Sprosty: please hold on for a minute Rick : ok Rob Sprosty: after speaking to mgr. our offer is $44,500 fob cleveland Rob Sprosty: Is there anything else that I can help you with today? Rick : huh? Rick : the car is listed for $41,955 Rob Sprosty: our lowest price is $44,500 fob cleveland on that car Rob Sprosty: yes sir and we have discounted down now from 47,995... we are at the bottom currently Rick : so why are you selling it for 44500 when its listed for 41995??? Rob Sprosty: Please hold... let me check out your statement Rick : hello Rob Sprosty: i did go to the web site and you are correct... we have anew person working the salesmen inventory price sheets and it is not up to date. I brought this to the attention of the mgr and he thanked you for this information. however the price of $41995 is now the lowest price we are offerring.. if you would like to speak directly to my manager , his direct number is 216-201-2137 and his name is La Mont Williams. I was trying to make offer for the car and they tried to sell for more then the listed price... What kind of dealer is this??? More

My wife and I traveled from Lake Milton, Ohio to look at buying two Lexus autos for ourselves. We met a salesperson at the Auto Show the day before and decided to see if Lexus was in our future. Having bo buying two Lexus autos for ourselves. We met a salesperson at the Auto Show the day before and decided to see if Lexus was in our future. Having bought and leased many, many cars, I can say this was one of the most pleasant buying experiences ever. The care, level of professionalism, and overall friendly service made this dealership stand head and shoulders above the rest. I encourage folks looking for a true luxury car to come to Metro Lexus and talk with these folks. They will treat you with kid gloves. I will look forward to doing business with Metro for years to come. More

I recently purchased a great used car from this dealership. Even though I am two hours away from this dealership, Milton Colons information and service over the phone was outstanding. He did an a dealership. Even though I am two hours away from this dealership, Milton Colons information and service over the phone was outstanding. He did an amazing job over the phone & via email to provide me with all the information I needed to make a decision prior to making the trip. Once my family arrived at the dealership, we were very pleased with the car and extreamly pleased with the service by Milton & Lamont. This is a top notch dealership with top notch employees. More

I bought 2003 infiniti FX35 two weeks ago. It is a great vehicle. Simply, Metro Lexus is the best Dealership I have treated. Thanks a lot Mr. Golubovic and thanks for all metro lexus' staff. vehicle. Simply, Metro Lexus is the best Dealership I have treated. Thanks a lot Mr. Golubovic and thanks for all metro lexus' staff. More

Would recommend this dealer to anyone. Great service, great staff and the experience is first rate. A pleasure to do do business with. Front to back this is the dealership to compare all others to. great staff and the experience is first rate. A pleasure to do do business with. Front to back this is the dealership to compare all others to. More

Very expensive service compared to my regular Lexus service center, very poor customer satisfaction - they listed many problems despite my Lexus dealer in Akron Canton giving a green-light to my car j service center, very poor customer satisfaction - they listed many problems despite my Lexus dealer in Akron Canton giving a green-light to my car just recently. Most importantly they gave the car back to me after the repair they did(cost me close to 1000 for just two oxygen sensors and fuel induction cleaning) with a broken part in the engine room (I took the car back to them to repair the part they broke and good for them! they repaired it without question - who knows how many internal parts they have broken). The most distressing part is when I called them the operator directs the call but, they did not want to answer my call despite me calling 6-8 times. I guess they are trying to avoid after listening the voice mail I left the previous day, but being a medical doctor I know how important it is to listen to your customers. Will not recommend they center for service unless you don't have a choice. As to me I will take my car back to the Akron/Canton service center and will never come back here. On the other hand I do not know about their sales department and I can not give any comment on that. More

After purchasing at least 10 cars over the course of my lifetime, I have finally found a dealership that delivers what it promises and exceeds customer expectations. The entire buying process was first lifetime, I have finally found a dealership that delivers what it promises and exceeds customer expectations. The entire buying process was first rate, and I cannot imagine buying another car elsewhere. More