Metro Lexus

Great car buying experience I was online looking for a car about a month ago when I came across the Metro Lexus website. I saw a vehicle I was interested in so I gave them a call I was online looking for a car about a month ago when I came across the Metro Lexus website. I saw a vehicle I was interested in so I gave them a call. I talked to a lady by the name of Shannon Bauer. She asked me what kind of vehicle I was interested in. I asked her about the ES 350. She explained to me about the vehicles they had in their inventory. She sent me pictures and videos of the vehicles inside and out. I was sold right there. Shannon's professionalism and attentive details to my car buying experience over the Internet was Awesome!We drove to Cleveland, Ohio to pick our Lexus up, which was clean and detailed and waiting for us in the front of the dealership. We drove it back to West Virginia. Anyone who is looking to buy a Lexus should give them a call first or look at their inventory online. You will not regret it. We absolutely love our ES 350 and Thank You Metro Lexus for a truly remarkable vehicle. And a very well deserved Thank You to Shannon Bauer and Tom Gilkeson. Hope to see you guys soon on my next Lexus purchase. More

Exceptional Customer Service! Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyo Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyond...Bravo! More

Shop around for Service! Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Lexus back they agreed to "honor" the price Akron/Canton Lexus had given me to keep my business. I was asked by one of Metro's service advisors if Akron/Canton Lexus was performing the same service because of the price difference, 10K mi service is the same no matter which dealership you use. I'm not as dumb as they think I am. Anyway, if you're reading this call around to other dealerships and get quotes before committing. I'd love to know how much I've overpaid over the years. I'm sure I'd be pretty upset if I knew. There's a reason Metro's dealership is as fancy as it is. More

Great Dealership!!! Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. His Sales staff are excellent people and very professional. They followed up after my purchase to make sure I was happy with the vehicle I choose. The Service Department was also very customer friendly. The waiting area is very clean and comfortable. Metro Lexus is the best dealership! It has been a great car buying experience. More

Greatest most professional dealership I have ever visited. If someone would ask customers to describe how they would like to be treated when purchasing an automobile, they would describe Chris Johnson and his If someone would ask customers to describe how they would like to be treated when purchasing an automobile, they would describe Chris Johnson and his staff. I've been to several dealerships in my life, and I must say, nothing compares to how Mr. Johnson and his staff cater to their customer. Finally! A dealership that "gets it"! Thank you, Chris! Above and beyond my high expectations! More

Slippery Business Practice Chris Johnson, a man of integrity! Chris stepped in and rectified the situation in a calm professional manner. truly an asset to the Metro Lexus te Chris Johnson, a man of integrity! Chris stepped in and rectified the situation in a calm professional manner. truly an asset to the Metro Lexus team... More

Simply the Best! Chris Johnson and his staff are remarkable. Chris went out of his way to accommodate us and make us feel special. His dealership is what every deal Chris Johnson and his staff are remarkable. Chris went out of his way to accommodate us and make us feel special. His dealership is what every dealership should be. He is a true asset to the Lexus team. Berni Barresi was very wam and caring. She was the best salesperson with which we have ever dealt. Mike Gleydura was extremely knowledgeable and went out of his way to make sure we had the information we needed. Misael Minaya handled our financing respectfully and efficiently. This dealership is in a class by itself, from the elegance of the surroundings to the professionalism of the staff. This was the only car buying experience we actually enjoyed and look forward to doing again. Metro Lexus is absolutely the best! More

Not trustful I had a bad experience when I purchase a new car from this dealership via Internet. They rushed the car delivery to get my money and Forgot to instal I had a bad experience when I purchase a new car from this dealership via Internet. They rushed the car delivery to get my money and Forgot to installed a remote starter option. Separately, I could not get refund for car registration which I declined. I would not put my trust in this dealership and would not recommend to deal with it via Internet. More

Amazing Customer Experience I recently purchased a 2015 RX 350 from Metro Lexus and had an amazing experience working with Chris Johnson. He took his time to make sure that I fel I recently purchased a 2015 RX 350 from Metro Lexus and had an amazing experience working with Chris Johnson. He took his time to make sure that I felt comfortable with my purchase, and his pricing was the most competitive. I had done my research with two other stores in the Cleveland area. The entire team at Metro was friendly and informative and really took the time to take me through all my questions and even show me how every feature worked. It was by far the most comfortable and confident buying process I have ever had. Thanks again Chris. I love my new Lexus!!!! More