Metro Ford - Service Center

Service made appointment, got there and then came tome stating coupon, did not have parts. Had to come back next day at 1pm, said wasn't enough time and was going to have to come back again but last min stating coupon, did not have parts. Had to come back next day at 1pm, said wasn't enough time and was going to have to come back again but last minute they said they had a loaner so I could leave my car and they would call when done. I only drove to home and back and they charged my credit card $2.and change for gas. More

Courteous, pleasant. Explained it all is terms I understood. Told me what I needed and what I didn't need. Explained it all is terms I understood. Told me what I needed and what I didn't need. More

Fantastic service! ! Had a last minute flat tire that the service manager was able to get me in and two new tires installed with no appointment. Awesome staff and servic ! Had a last minute flat tire that the service manager was able to get me in and two new tires installed with no appointment. Awesome staff and service. More

As always service is excellent. The quick oil/tire rotation scheduling is a great convenience. The quick oil/tire rotation scheduling is a great convenience. More

Everything was on time, worked performed was exactly as expected, loaner car was clean and in excellent condition. expected, loaner car was clean and in excellent condition. More

oil changes are easy, finding the cause of problems is not so good. examine the vehicle before offering a backyard mechanics view. even a poor doctor still looks into issues before jumping to conclusions not so good. examine the vehicle before offering a backyard mechanics view. even a poor doctor still looks into issues before jumping to conclusions on the problem. you didn't make the vehicle, but you represent the company that did! poor engine performance is a reflection on the service that didn't take the time to see if there is really something wrong. would you go back for service if the only answer given is the seasonal gas. shame on you! More

Aiden was great. Very friendly and professional He addressed all my concerns. Upon picking up my vehicle the receptionist was pleasant and courteous. The technician a Very friendly and professional He addressed all my concerns. Upon picking up my vehicle the receptionist was pleasant and courteous. The technician assigned to my vehicle was outstanding. All my issues were resolved. Fantastic Service Department More

Service was accomplished is a reasonable amount of time and the Troy my advisor was excellent. and the Troy my advisor was excellent. More

The phone was answered by a real person in seconds. .directed me to service,another person! Took care of me immediately. Service was wonderful everyone kind. 2 thumbs up! Thank you!! .directed me to service,another person! Took care of me immediately. Service was wonderful everyone kind. 2 thumbs up! Thank you!! More

I had my new Escape only a week or so and had a problem with the dealer installed option - keypad on driver's door. It was frustrating and an inconvenience to have to come back to Metro (1.45 hour drive f with the dealer installed option - keypad on driver's door. It was frustrating and an inconvenience to have to come back to Metro (1.45 hour drive for me 1 way) for something I feel should have been checked out before I drove out of the dealership. This is the 4th or 5th Escape I've leased from Metro and expected something more than an apology for my time and having to put another 150 miles in my new lease. More