Metro Ford - Service Center

Professional Service / have been servicing my trucks for years / quality work and timely / reliable service years / quality work and timely / reliable service More

Troy Hanlon always takes great care of my vehicles and makes sure I am satisfied makes sure I am satisfied More

Absolute worst experience ever. I have full warranty through Ford and my truck is worse than before. It was mis diagnosed, parts broken with installation, wrong parts used. I had to I have full warranty through Ford and my truck is worse than before. It was mis diagnosed, parts broken with installation, wrong parts used. I had to hold their hand through the process to help them fix it. This was a mess and I had to work with Ford North America to fix. I will still have to bring my truck to another place to fix. Easy fix that I could have completed myself, but decided I would use my warranty. More

Really appreciated the communication, professionalism, and just all-around great job. Definitely would recommend Metro Ford for any service needed and just all-around great job. Definitely would recommend Metro Ford for any service needed More

Every time I go to the dealership I’m taken care of right away and they explain what is going on with my truck away and they explain what is going on with my truck More

I had a 9:30 appointment. My truck got in the shop at 10:45 for a state inspection. I think that over an hour late for an appointment is a bit much. My truck got in the shop at 10:45 for a state inspection. I think that over an hour late for an appointment is a bit much. More

Service done a few weeks ago so I don't remember names. The coordinator I worked with completely understood my tire issue, and service was performed exactly as I hoped. When he reminded me I had enough p The coordinator I worked with completely understood my tire issue, and service was performed exactly as I hoped. When he reminded me I had enough points to cover the whole repair, I was delighted! I have purchased 2 trucks from Metro, and I've always been happy with the service. Great service is what creates loyal customers! Might have been Rob or Troy, but not sure... More

Fast service. Friendly staff. I like when they send videos to show me about my car and its needs. Friendly staff. I like when they send videos to show me about my car and its needs. More

Your service department was supposed to call me when the catalytic converter for my truck came in. I received a call 4 months later telling me you were going to send it back to Ford. I love my truck but I n catalytic converter for my truck came in. I received a call 4 months later telling me you were going to send it back to Ford. I love my truck but I need to be treated better than your service department treats there customers. More

Quick service this time. Also were able to get recall work done at the same time. Also were able to get recall work done at the same time. More