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Metro Ford - Service Center

Schenectady, NY

4.4
3,068 Reviews

3,068 Reviews of Metro Ford - Service Center

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July 28, 2023

Service for an annual inspection and 5000 mile checkup plus rechecking my car battery was done very well. More

by dianeelizabeth49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

They were very accommodating and helpful with absolutely everything. My car was back on the road and fixed in no time. Much thanks More

by jillianballard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Gordon
July 27, 2023

Very friendly and accommodating staff. Troubleshot and fixed my vehicle. The car runs great! Excellent mechanic! More

by Robbi
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden
July 27, 2023

Poor 7 am appointment and didn’t even look at my truck at 3 pm More

by MSCHROM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Ostrander
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2023

Worst customer service a person could ask for, had my car for 6 days, never called me once, gave car back exactly as I brought it in yet they claimed to have fixed it…they don’t like people who have a little More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Hanlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aiden
July 24, 2023

In for service for oil change and tire rotation. Service department person very pleasant and accommodating. Would refer friends and family for services to Metro. More

by VBVV52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2023

I think they do a great job and are honest. I once brought my car in to have the battery and charging system checked. After at least an hour of testing- after little to no waiting for it to be More

by dadersh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Bellanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony DeFabio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Camuglia
July 24, 2023

Very pleasant and professional to deal with. Everything came out perfectly ain't the time frame promised. Very happy. More

by toc423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Senecal
July 23, 2023

Our family uses Metro Ford for service because they are friendly, fair, and accommodating. For the maintenance I do myself, the parts department guys are always helpful also! More

by kc2dzb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donny (Service), Parts guys
July 23, 2023

Very helpful and explained what was needed , and the time it would take to do the job. More

by mnana811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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