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Metro Ford - Service Center

Schenectady, NY

4.4
3,068 Reviews

3,068 Reviews of Metro Ford - Service Center

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August 04, 2023

Patient, fast and efficient. I suffered a ding in a grocery store lot. I filed my insurance claim and made an appointment with Metro Ford prior to leaving for vacation. They assu More

by DLEIGH813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cary Peek
August 04, 2023

The staff was very friendly & informative during time of service, work on my vehicle was done in a timely fashion. More

by elizabethsoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2023

Service seem to be all right and everything went all right but one problem that I had is that the air pressure gauge light on right side front was down More

by Cooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

Everything went smooth and our advisor Troy was awesome! Work was done ahead of schedule! More

by studybuddiestestprep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Very professional, kept me advised of what was going and what was wrong with my truck More

by rcollier2068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2023

They don't seem to overbook. My car went into the bay almost immediately after I arrived. The service people are courteous and seem to be knowledgeable. More

by LizAnne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Dariano
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

The car looks good, but the service before the car was in the shop was not good More

by nan.turner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Askew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cary Peek
July 28, 2023

Jay at the service counter is always clear with his communication. They do what they say and deliver on time. Been a customer for over 5 years and they are my goto Ford Services place. More

by Agarneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Very displeased in the wait time. Was not informed timely. The technician was not qualified to properly diagnose the issue nor was the supervisor. More

by dawn.coluccio
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
July 28, 2023

The worst service ever I feel meteo lied and didn't perform duty well .not satisfied More

by edcoleman1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonny Dariano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Gordon
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