Metro Ford - Service Center

Everyone is courteous and friendly. However, when a 10am appointment turns into after 3pm that's a problem. I have a Ford d dealership 12 miles from me but choose Metro for sales and se However, when a 10am appointment turns into after 3pm that's a problem. I have a Ford d dealership 12 miles from me but choose Metro for sales and service. Disappointed in the scheduling and lack of communication. More

Excellent service, professional, will absolutely return for service. Troy went above and beyond for me during the entire process for service. Troy went above and beyond for me during the entire process More

The service dept. staff at Metro Ford are always friendly and provide a good explanation of the services performed on my vehicle. Troy is very helpful when my truck is staff at Metro Ford are always friendly and provide a good explanation of the services performed on my vehicle. Troy is very helpful when my truck is in for service. More

I called Metro Ford for service on my 2017 Ford Transit. The service done below estimate and on time. The service done below estimate and on time. More

No fuss no muss. Bing bang boom .Easy peesy.10 out of 10. Will return! Bing bang boom .Easy peesy.10 out of 10. Will return! More

I have always been satisfied with the service I received from Troy Hanlon of the service department. Confidence in those who service your vehicle is very important. from Troy Hanlon of the service department. Confidence in those who service your vehicle is very important. More

I feel very confident through the whole process of having my vehicle serviced at Metro Ford. Starting with Troy Hanlon who handles everything easily and efficiently right from the start. The technicians my vehicle serviced at Metro Ford. Starting with Troy Hanlon who handles everything easily and efficiently right from the start. The technicians are excellent too as they are the only ones in the capital district qualified to service Lincoln’s. The waiting area is comfortable and the wait time is just right. During this visit the sales manager Bill Hurley, who I’ve known from previous Lincoln experiences came out with Troy Hanlon to deliver my vehicle. A nice touch! Very professional dealership - you’re in good hands from start to finish. Bill Pezzula More

My car was ready when promised, the price was reasonable and no one tried to sell me anything more than the service I requested. and no one tried to sell me anything more than the service I requested. More

When you spend extra money on premium care warranty You would think Ford would provide a loaner vehicle when you bring a vehicle in for warranty work. That's not to mention the three thousand we paid over would think Ford would provide a loaner vehicle when you bring a vehicle in for warranty work. That's not to mention the three thousand we paid over MSRP. Your lot was loaded with used vehicles. So the excuse of we don't have any is a joke. You could of even asked how I liked the explorer. If you did you would have realized I was interested in trading it in for a f150 crew cab. I could of been test driving a truck instead of waiting almost 4hrs for you to not fix the rattle in the driver's door. More

Very friendly and knowledgeable staff. I also had a service call that went very well. I also had a service call that went very well. More