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Metro Ford - Service Center

Schenectady, NY

4.4
3,067 Reviews

3,067 Reviews of Metro Ford - Service Center

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October 13, 2023

I had a perfect experience from start to finish i would recommend my family and friends More

by Debr47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Ruzzo rate 5, Bill Marincic
October 13, 2023

The service at Metro was great. This was my first visit. I plan on getting future service at Metro Thanks More

by MJVILLA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

The service representative I had always seems to have a comprehensive knowledge of the Ford products. Troy Hanlon was extremely professional More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

On time, easy schedule, and quick efficient service. Definitely would recommend this service department to anyone. They will be our go to now for all repairs. More

by crowderjohanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2023

Metro Ford has been our Place to shop for cars and the Service is Super! More

by GBELUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2023

repair on my seat housing was poor! !! still comes a part? was not informed when they finished there repair? I waited almost 2 and a half hours? More

by tjf727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Hanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

I’m ok with it so far sort of first time with new car at metro More

by hlk2159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Dariano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Marincic
October 07, 2023

I had an appointment at 9:15 am. At 11:00 no one had come into the waiting room with a diagnosis. I went out to ask about it, finally got it going. Then finally found out what had More

by K.J.DAVIS0334
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Very unhappy with my experience. What was an easy fix. turned into a $1,800 estimate. I refused the work, but was still charged almost $200 for diagnosis. I later learned that the fi More

by Vincentjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hitchcock
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Metro Ford has always been great . Sales , service .. any element of the Metro team has always done great by me for over 15 years More

by snyce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Shafran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Marincic
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