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Metro Ford - Service Center

Schenectady, NY

4.4
3,067 Reviews

3,067 Reviews of Metro Ford - Service Center

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October 28, 2023

Service was performed promptly and with the usual quality I've come to expect. Always very satisfied More

by STEVESDOGS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

Always courteous and go out of their way to help and resolve any issues you have. I have two vehicles with them now and glad to be doing business with metro ford! More

by TRAMOS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2023

Friendly, knowlegeable people. Always willing to talk with you about your needs and give recommendations More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2023

The service was quick. My vehicle was done in a timely manner and the staff was super friendly and helpful! More

by STEFFRALSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

After waiting a month for my appointment. I dropped off my car and after a week the technician still had not accessed my vehicle. The man at the desk could not give me a date or an estimate o More

by LLMOM10
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with multiple men
October 21, 2023

Not a bad place to get vehicles worked on, but 2. 5 hours for an oil change and tire rotation is excessive for time, especially when I had made an appointment to begin with. Will continue to go there More

by GETSMART87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2023

Professionalism, confident, efficient, reliable - Troy Hanlon heads a top notch service department with knowledgeable mechanics specializing in Fords and Lincoln’s Convenient waiting area with quick ser More

by Bill P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2023

Service was done as expected in the time it was promised. Communication was excellent while I waited for the vehicle. More

by FTRIPPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2023

Metro Ford is great experience. Excellent customer service and great people. Mechanic preform great job. Thank you More

by car@central1985auto.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONES AIDAN
October 14, 2023

We had a good experience , right from the start with the man at the reception desk waiting on us. He served us promptly, was helpful and pleasant when we picked up our car, the woman at the checkout was Pr More

by N_DIGNON
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the man who waited on us.
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