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Metro Ford - Service Center

Schenectady, NY

4.4
3,087 Reviews

3,087 Reviews of Metro Ford - Service Center

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April 26, 2018

Great Service Dept. / Satisfied with problem resolution This dealership is right on the ball. All of the attendants in the service department are great especially Troy and Jay who I have been dealing with t More

by mallard12190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Shafran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Hamel
April 26, 2018

Service and Body Shop I had to get a new door skin put on my 2016 F150 for being hit. Cary Peek the body shop manager took good care of everything including dealing with t More

by SILVERRDKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Ketchum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2018

Excellent Pleased with everything I need if need something bring it in gets done have a good time when I’m here second home from home More

by RRGORDON68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dariano, Michelle Hamel, Joe Riscica, Joe Camuglia
April 26, 2018

Metro Ford Service Department The Metro Ford service staff are very professional and great to deal with. Their customer service is outstanding and far Exceeds any other dealership More

by detective103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2018

Lengthy Waits and Inconsistent Service My husband and I have been coming to Metro for a long time; purchased 3 cars from there, and have all our service work done there. In the last year, More

by TWSALISBURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I did not actually work with Jay, but I had to pick someone to submit the survey and he was present at the time. I can't remember the name of the gentleman that assisted me.
April 25, 2018

Transmission Shuttering The service team, including Jay Ostrander, was as usual professional and efficient. They quickly determined that the problem was the clutch; the repl More

by DENISPBRENNAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2018

Factory Recall Service From the time i I set up the appointment for the factory recall everything was handled very smoothly and satisfactory. Jay Ostrander kept me informed More

by seperillo229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2018

Excellent service center. All work was completed as asked. Jay was very helpful and plan on going back when I need my next service at 25,000 miles. More

by bobbyconrail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2018

Very Heads Up Service/Mechanics I brought my Shelby Cobra 500 in to have my wheels exchanged, stock wheels to some aftermarket wheels. Lucky for me the mechanic working on my service More

by JMCGARRY2591
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Who ever worked on my Cobra was one smart person.
April 20, 2018

Routine Maintenance I just had a great routine maintenance check on my Fusion Hybrid. Metro Ford did right by me. I will definitely return to Metro Ford for auto servic More

by KEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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