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Metro Ford - Service Center

Schenectady, NY

4.4
3,087 Reviews

3,087 Reviews of Metro Ford - Service Center

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May 30, 2018

Metro Ford Means..Great Service! ALL THE TIME!!!! Metro Ford is the main reason I buy Fords. Always Professional and Friendly! The entire staff works together with the customers interest in mind! I wi More

by jorat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Eden
May 30, 2018

Service The oil change went well my Pryor visits to service needed work until Bill got involved he handled it to the highest level of customer service More

by LADUKE63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Hearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gerry Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria McLaughlin, Michelle Hamel, Kevin Ruscio
May 28, 2018

Completed in time as scheduled They ordered replacement part that required a couple hours to install. I requested that our car by ready by noon as I may have needed the car for taki More

by Ford141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Saccone
May 27, 2018

F-150 Service Truck had fault warning for Hillside Descent. Truck was dropped off Sunday evening, repairs made on Monday, Called by Troy on Monday afternoon to disc More

by theweedman2821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2018

Satisfied Service was excellent Troy hanion service advisor is top notch and should be comendet for excellent service he is awesome and mike the service technic More

by CHEFMARKEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2018

Pleasant, efficient, quick equals satisfactory outcome. My visit was for a very simple oil change and NYS Inspection. I expected it to be quick and easy (since the car is a year old with only 1,200 miles.. More

by Nalbanygal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above
May 25, 2018

Service Always great service at Metro Ford. Staff is always friendly, courteous and professional. I always get my questions answered no matter how many I h More

by DAWGTRAINER98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018

Much better then past years Troy got all my information out the computer that I email when making the appointment . Asked if there was anything else that needed service and took More

by GSIMMONS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018

Did a good job I am upset with joe our sale rep I was referred to him by rick wanright and he never receive his 100.00 after asking about it More

by MIC232
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Shanks
May 25, 2018

75000 mile service Got me in for service the same day and got me out quickly . Explained everything clearly and with courtesy . Also detailed price quote and was spot on More

by CROSSGATESREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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