Metro Ford - Service Center

Service The oil change went well my Pryor visits to service needed work until Bill got involved he handled it to the highest level of customer service The oil change went well my Pryor visits to service needed work until Bill got involved he handled it to the highest level of customer service More

Completed in time as scheduled They ordered replacement part that required a couple hours to install. I requested that our car by ready by noon as I may have needed the car for taki They ordered replacement part that required a couple hours to install. I requested that our car by ready by noon as I may have needed the car for taking a sick cat to the vet. They completed the work as requested and called me about 11:20am. Great customer service! More

F-150 Service Truck had fault warning for Hillside Descent. Truck was dropped off Sunday evening, repairs made on Monday, Called by Troy on Monday afternoon to disc Truck had fault warning for Hillside Descent. Truck was dropped off Sunday evening, repairs made on Monday, Called by Troy on Monday afternoon to discuss repairs made, Truck picked up Monday evening. Problem has not returned. More

Satisfied Service was excellent Troy hanion service advisor is top notch and should be comendet for excellent service he is awesome and mike the service technic Service was excellent Troy hanion service advisor is top notch and should be comendet for excellent service he is awesome and mike the service technician was great he found the problem and address it More

Pleasant, efficient, quick equals satisfactory outcome. My visit was for a very simple oil change and NYS Inspection. I expected it to be quick and easy (since the car is a year old with only 1,200 miles.. My visit was for a very simple oil change and NYS Inspection. I expected it to be quick and easy (since the car is a year old with only 1,200 miles.......I am the proverbial "old lady" who hardly drives). Don met me at check in and was pleasant and helpful. He advised that the mechanic would send me a video on my cel as he was inspecting my vehicle. He did....and it was a nice "feature" to be advised, with video, of my car's condition. Shortly after viewing, I picked up my vehicle. I was pleased with my experience. More

Service Always great service at Metro Ford. Staff is always friendly, courteous and professional. I always get my questions answered no matter how many I h Always great service at Metro Ford. Staff is always friendly, courteous and professional. I always get my questions answered no matter how many I have. They are always patience with my questions and I am always treated with respect. More

Much better then past years Troy got all my information out the computer that I email when making the appointment . Asked if there was anything else that needed service and took Troy got all my information out the computer that I email when making the appointment . Asked if there was anything else that needed service and took my keys and within a few minutes my vehicle was on a lift and being worked on. After all the service was complete again he asked if there was anything else he could do and gave me a hand shake and thank me for the business. More

Did a good job I am upset with joe our sale rep I was referred to him by rick wanright and he never receive his 100.00 after asking about it I am upset with joe our sale rep I was referred to him by rick wanright and he never receive his 100.00 after asking about it More

75000 mile service Got me in for service the same day and got me out quickly . Explained everything clearly and with courtesy . Also detailed price quote and was spot on Got me in for service the same day and got me out quickly . Explained everything clearly and with courtesy . Also detailed price quote and was spot on. More

Great Arrived early and was registered for service and informed what was to be done and length of repair. Completed as informed. Was on my way shortly. Arrived early and was registered for service and informed what was to be done and length of repair. Completed as informed. Was on my way shortly. More