Metro Ford - Service Center

PURCHASED TIRES I purchased four new tires and dealt with Roger Gordon. He was very uncourteous, informed me about the incorrect rebate amount and would not price mat I purchased four new tires and dealt with Roger Gordon. He was very uncourteous, informed me about the incorrect rebate amount and would not price match without a extremely detailed breakdown of prices from another competitor which is ridiculous because he himself would not even give me a complete breakdown of the charges I was receiving service on. He did not inform me of the tire rotation policy until I asked about it as well as the puncture warranty. The floor mats, steering wheel and dash had dirt/grime on it when I got it back. The service provided was very poor, the front driver's side tire was flat within a few days of service leaving me stranded in Albany. When I eventually brought the vehicle back to be fixed, I told Roger that the other three tires were slowly leaking and the front was completely flat. The problem was a "faulty valve stem" and mentioned nothing about checking the other tires, no apology and again very uncommunicative. I've had these tires for 12 days and I've already had to fill them with air twice. I will have to go back and get them checked again. More

Fast and Stellar Service My 2010 Ford Explorer Rear window needed replacing as the defroster part failed to work last winter. Metro Ford found a perfect match and called me t My 2010 Ford Explorer Rear window needed replacing as the defroster part failed to work last winter. Metro Ford found a perfect match and called me to set up an appointment for the install. I was told it could take up to two hours... within an hour, I was back on the road. I had arrived that day at the Service Dept. where in minutes my vehicle was taken to the body shop; time was not wasted to make my needed repair! Everyone was polite, professional and caring... a winning car dealership here! More

I should never have left! The Metro Ford Service Department is equipped to handle all service needs. Troy Hanlon professionally assessed my needs, communicated with me to assur The Metro Ford Service Department is equipped to handle all service needs. Troy Hanlon professionally assessed my needs, communicated with me to assure that everything I wanted was done and assigned the work to one highly skilled technician. More

everything was very good my service was very good, the service writer was very efficient, very pleasant and personable, the technician was very fast and also very efficient, my service was very good, the service writer was very efficient, very pleasant and personable, the technician was very fast and also very efficient, also my car was clean. More

They understood my needs and did what I want them to do I gave them the reading that I did because every time I go there I feel that I've had positive feedback and was greeted in Friendly matter and any que I gave them the reading that I did because every time I go there I feel that I've had positive feedback and was greeted in Friendly matter and any questions I had to ask they did get answered in a nice professional way More

Great service and care. Cary, from the body shop, kept me informed about the progress of my car and took care of any detail changes my insurance company needed to know about. Cary, from the body shop, kept me informed about the progress of my car and took care of any detail changes my insurance company needed to know about. I felt as though the service was great. More

Amazing service Got my car in and out and running great as it should of been quick and reliable service from a out standing dealer ship very pleased Got my car in and out and running great as it should of been quick and reliable service from a out standing dealer ship very pleased More

First oil change, etc. since purchasing my new Ford Focus Friendly Customer Service, easy to make appointment, comfortable waiting area, car serviced in an adequate amount of time. Information given to me abo Friendly Customer Service, easy to make appointment, comfortable waiting area, car serviced in an adequate amount of time. Information given to me about what upcoming services should be done in the future. More

Didn’t leave with a great experience Getting an estimate was honestly quick and easy. I was told the car was done when promised however when I went to pick it up, it was clear that the pa Getting an estimate was honestly quick and easy. I was told the car was done when promised however when I went to pick it up, it was clear that the paint didn’t match. I expect they should have realized this after the paint dried so I shouldn’t have been inconvenienced expecting my car to be done. Maybe they were hoping I didn’t notice? They kept it a few more days and the paint looked better. I hadn’t noticed a couple places where the bumped wasn’t completely pushed together sand my boyfriend noticed where the bumper and grill weren’t snapped together. More

stress free visit as usual professional work as always, we have worked with jay Ostrander several times in the service department always courteous and pleasant, Metro Ford is l professional work as always, we have worked with jay Ostrander several times in the service department always courteous and pleasant, Metro Ford is lucky to have such an employee representing your business he deserves an award. Hats off to the sales and service team (Joe Riscica )was the salesmen who sold my wife and myself two 2016 150's very pleasant person More