Metro Ford - Service Center

Excellent service! The service advisers are always very friendly and helpful. On this occasion, my tires were near the point of replacement and we discussed what brand/ The service advisers are always very friendly and helpful. On this occasion, my tires were near the point of replacement and we discussed what brand/model to replace them with. They didn't have the brand/model I wanted in the size I needed but the adviser agreed with my choice saying he had researched tires for his wife's car and came to the same conclusion - that brand/model and one other that they DID have in stock. I have the price quote and I am checking to see if I can get a better price... I felt this was above and beyond the expected 'sales pitch'... More

Body shop work Everyone was friendly and treated me with respect. I am very happy with the work they did. The only thing I would suggest is; If the body shop is clos Everyone was friendly and treated me with respect. I am very happy with the work they did. The only thing I would suggest is; If the body shop is closed when you pick up your vehicle, please have the vehicle near the front of the building near the casher department. I had to walk around back to retrieve my vehicle at 6:00p.m. More

Good and timely I feel like it's a good rating. No one is perfect . First impression with your service department was a good one. Felt comfortable that the work was d I feel like it's a good rating. No one is perfect . First impression with your service department was a good one. Felt comfortable that the work was done right. More

My service there was great. Had a oil change and tires rotated I had a 1230 app I was done and out by 145 which was great about a hour was great everything al there was great. Had a oil change and tires rotated I had a 1230 app I was done and out by 145 which was great about a hour was great everything all top off and check i and the service guy came out to talk to me what I might need for my next service. A air filter which was great to so I need to bring extra money next service More

My experience at metro ford I live over 20 miles from metro ford and twice now I needed a loner and no problem I got one. this meant a great deal to me. I live over 20 miles from metro ford and twice now I needed a loner and no problem I got one. this meant a great deal to me. More

Nys inspection Very quick service. Easy check in and out friendly people clean dealership etc etc etc etc etc and so on and so on etc etc Very quick service. Easy check in and out friendly people clean dealership etc etc etc etc etc and so on and so on etc etc More

Quality service shop Metro Ford service shop works with you to get your vehicle serviced without over selling you. And, if a problem occurs with their service, they fix it Metro Ford service shop works with you to get your vehicle serviced without over selling you. And, if a problem occurs with their service, they fix it on the stop to make sure you are satisfied. More

Great job! Great to work with and kept me up to date of the progress. When they said it was going to be done it was. Great experience. Great to work with and kept me up to date of the progress. When they said it was going to be done it was. Great experience. More

Warranty work I discovered something leaking from the engine on the drivers side. Called Metro Ford and made appointment and dropped of my F150. Troy handled my cas I discovered something leaking from the engine on the drivers side. Called Metro Ford and made appointment and dropped of my F150. Troy handled my case with complete professional and explained that they had to free up a specialty tech to determine the issue so he arranged a loaner vehicle and once it was determined what was wrong it was repaired and no problems since. Troy’s handling of this was excellent and I’ve known him since he was service manager at Lazare Lincoln Mercury in Colonie about 10 years ago. More

Good Job Metro Totally efficient and friendly. Short wait good price clean space and treats and coffee spot on. Never seems too long. Thank you very much Metro Ford Totally efficient and friendly. Short wait good price clean space and treats and coffee spot on. Never seems too long. Thank you very much Metro Ford More