Metro Ford - Service Center

recall terrible attitude, wasn't my fault I had a recall, said it would take all day but couldn't give me a rental. I live 60 miles away my vehicle is a terrible attitude, wasn't my fault I had a recall, said it would take all day but couldn't give me a rental. I live 60 miles away my vehicle is a lease and that means I'd have to out that many miles on it when it isn't my fault More

Another great visit Had low tire light come on and the service department got me right in to look at the issue. Very happy, as always with Metro For d! Had low tire light come on and the service department got me right in to look at the issue. Very happy, as always with Metro For d! More

Very satisfied. Quick appointment made, professional service, was offered transportation, which was very helpful on the particular day I had to leave my car, and I di Quick appointment made, professional service, was offered transportation, which was very helpful on the particular day I had to leave my car, and I did have a complaint regarding price and was listened to and treated very nice and my complaint was addressed and I was satisfied with the outcome!! It is rare that car dealerships treat their customers as well as I was treated at Metro Ford. Purchased many Fords in my long life and I have had many bad experiences with service at other Ford locations, that was not the experience I had at Metro!! It was the best experience I ever had with purchase, service, and management at Metro!! Thank you for not letting me down!!!! More

Quick service Fast courteous service for maintenance. Complete inspection of car revealed need for a new air filter. They were able to get my works package done and Fast courteous service for maintenance. Complete inspection of car revealed need for a new air filter. They were able to get my works package done and replace the air filter in 37 minutes key in my hand. Roger is great to deal with, no pressure. More

everything went smooth I was very happy with the service and it all happened very quickly. Less than two hours to change oil and all the service with a ne alignment. No prob I was very happy with the service and it all happened very quickly. Less than two hours to change oil and all the service with a ne alignment. No problems More

quick efficient and awesome The staff were great, work timely and excellent. will always return to this dealership for future cars trucks and service. Have =referred friends an The staff were great, work timely and excellent. will always return to this dealership for future cars trucks and service. Have =referred friends and family and they all feel the same way too. More

Safety recalls I left my truck there all day and nothing was done. I’d like to take my truck to a different dealership if possible. What made my visit so disappointi I left my truck there all day and nothing was done. I’d like to take my truck to a different dealership if possible. What made my visit so disappointing is I tried to call the agent about four times before I was told the work was not done. It would have been nice to have gotten a call to let me know the work could not be done that day. I realize things happen and the unexpected can come up but it would have been good if the agent could have called when he knew that the work needed to be rescheduled. More

Prices too high Had to get new keyfob was charged $328.00. This is just totally ridiculous and I don't feel that I want to go back for any type of service if I can h Had to get new keyfob was charged $328.00. This is just totally ridiculous and I don't feel that I want to go back for any type of service if I can help it because I am sick and tired of getting over charged for everything I need from there. More

vary long wait. MY truck was scheduled for an oil change tire rotation and NYS inspection. I arrived at the dealership for my 9:30 appointment i waited until 12:10 ti MY truck was scheduled for an oil change tire rotation and NYS inspection. I arrived at the dealership for my 9:30 appointment i waited until 12:10 till it was done. More

tires it was quick and efficient, helped me pick out a tire. friendly, uncomfortable chairs, good coffee, no donuts, bathrooms were clean, no food from ro it was quick and efficient, helped me pick out a tire. friendly, uncomfortable chairs, good coffee, no donuts, bathrooms were clean, no food from roach couch More