Metro Ford - Service Center

Always Great Service Not like any dealership I've ever gone to. They make an effort to get to know you. The minute your car is ready you get an email and a call which I re Not like any dealership I've ever gone to. They make an effort to get to know you. The minute your car is ready you get an email and a call which I really appreciated. Even better they let me bring my dog. Can't say enough about them and their entire staff. More

Very good My truck's service was completed as asked in a timely manner. The service area for customers who wait was comfortable and offered coffee and snacks. My truck's service was completed as asked in a timely manner. The service area for customers who wait was comfortable and offered coffee and snacks. More

Polite & professional My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was ass My car was regisyered under someone else's name and I uad service questions regarding my extended warrantt coverage purchased at Metro Ford. I was assured a service manager would call me before the scheduled service which never happened. However, once service commenced I was comunicated with timely. Satisfied with service on recall related to transmission and oil change. My car is now registered under my name; rectified upon arrival despite discovery at scheduling a week and a half prior by Ms. Harris More

Nuts only finger-tight Most of my experience here has been slow but acceptable, until yesterday they rotated my tires. Today I went to swap the snows on and discovered that Most of my experience here has been slow but acceptable, until yesterday they rotated my tires. Today I went to swap the snows on and discovered that about half of the nuts holding the wheels on were only finger tight. I won't be coming back. More

Truck repair I brought my F150 in for brake repair, and what a great job. No more brake chirping. They needed to order some parts so they gave me a loaner for the I brought my F150 in for brake repair, and what a great job. No more brake chirping. They needed to order some parts so they gave me a loaner for the day. Thanks again Troy and Bill and all the gang at Metro More

Not friendly, but they squeezed my car in. Your service writter should learn how to speak their customers. I needed a NYS inspection. I didn't have an appointment, last year I was told I didn't Your service writter should learn how to speak their customers. I needed a NYS inspection. I didn't have an appointment, last year I was told I didn't need one for this. This gentleman didn't even look up at me and rudely told me that I should have made an appointment. I told him I would be back before they closed and if they got me in great, if not no big deal.... Suggestion, look at your customer when you speak to them, and realize that you are there to assist your customer with the best service, we are not there for you.... More

Fast & Friendly Front end noise on my daughters car. Scheduled an appointment with Roger, he got me right in. Quickly diagnosed the problem as a wheel bearing, called Front end noise on my daughters car. Scheduled an appointment with Roger, he got me right in. Quickly diagnosed the problem as a wheel bearing, called me with diagnosis and price. Work was completed that afternoon. Thanks! More

Service letdown Part out of warranty, raised price drastically. Possible bad tires on 6 month used vehicle with supposedly new tires. No assistance from dealership ob Part out of warranty, raised price drastically. Possible bad tires on 6 month used vehicle with supposedly new tires. No assistance from dealership obviously trying to capitalize on out of warranty More

Longest oil change ever At one point during this routine oil change, I actually considered that it would have been quicker for me to just change it myself, or go to a jiffy l At one point during this routine oil change, I actually considered that it would have been quicker for me to just change it myself, or go to a jiffy lube or somewhere similar. With no exaggeration, it took 1 hour and 15 minutes for an oil change and tire rotation. I have never waited this long for that service anywhere I’ve ever been. More

Recall was easy Needed to bring in my F150 for a door recall. Called and made an appointment and decided to have my oil changed while it was in the shop. Dropped of Needed to bring in my F150 for a door recall. Called and made an appointment and decided to have my oil changed while it was in the shop. Dropped off my truck, got a ride home from the dealer's free ride program, and waited for a call when it was done. I was advised it would be around 4 pm. At 3:45, I got the call and went and picked up my truck. Everything was done as expected without any problems. Glad to have used Metro Ford for service. More