Metro Ford - Service Center

2.5 hours for a SCHEDULED oil change I went into the dealership for an 8:30am oil change I had scheduled several days in advance. I haven’t been to a dealership to change my oil for almos I went into the dealership for an 8:30am oil change I had scheduled several days in advance. I haven’t been to a dealership to change my oil for almost 6 years as I have just done it myself at home. There was no line of cars waiting to go in, and the service waiting room was mostly empty when I arrived. The only reason I went to Metro Ford for this oil change was that I got the first one for “free”. I say “free” because it cost me 2 and a half hours of time during a work day. At 10am after sitting in the waiting room already for 90 minutes, I went to speak to my service advisor to ask if he had an estimate for how much longer it would take. My service advisor returned in a few minutes and stated it would be “another 30-45 minutes, maybe sooner”. Another 75 minutes goes by and one of the other service advisors casually comes up to me and hands me the keys and says “it’s all set, sorry for the delay it’s crazy here this morning”. Once I get in the car I noticed the tell tale sign of spilled oil burning. So they took 2.5 hours and still made a mess? This is why I change my own oil. Complete waste of my time and it will be the last time I’ll head to Metro Ford for any type of service. I won’t single anyone out for dropping the ball and letting a customer sit in the waiting room for such a long time, I just won’t be back. More

Body work My Tesla was damaged. I went to Metro Ford's body shop and they were prompt, courteous, friendly and honest. They job was priced fairly and was done My Tesla was damaged. I went to Metro Ford's body shop and they were prompt, courteous, friendly and honest. They job was priced fairly and was done ahead of schedule. They even took out some blemishes to make the car look even better. I am thrilled with how beautiful my car looks. I will never have work done anywhere else. Rich Romer More

Easy process Very easy to make the appointment and have the service performed, and get your vehicle when it is ready. I always use ford service for my vehicle. Very easy to make the appointment and have the service performed, and get your vehicle when it is ready. I always use ford service for my vehicle. More

Inconvenience Because of your technicians inability to do his job Completely i had to return two extra times to fix something that he damaged. The only good thing I Because of your technicians inability to do his job Completely i had to return two extra times to fix something that he damaged. The only good thing I was refunded my money after asking. More

Oil change Oil change, tire rotation and wiper replacement. Original appointment was a little long (2hrs) but Troy explained on follow up why. Had to return for Oil change, tire rotation and wiper replacement. Original appointment was a little long (2hrs) but Troy explained on follow up why. Had to return for the wiper replacement but Gerry was very helpful and went above and beyond expectations. More

10k service Service team was through and complet. Troy also setup a shuttle ride to my work place which is much appreciated. This is another valuable show of appr Service team was through and complet. Troy also setup a shuttle ride to my work place which is much appreciated. This is another valuable show of appreciation from the dealership. More

Easy and great Got my truck inspected everything went well in and out fast thanks for a great experience would recommend metro quick lane to everyone have a nice day Got my truck inspected everything went well in and out fast thanks for a great experience would recommend metro quick lane to everyone have a nice day More

replace 02 sensor The dealer servicewas OK but if they had't screwed it up when they built he car, it wouldn't have taken so long to fix. I am not happy with car at al The dealer servicewas OK but if they had't screwed it up when they built he car, it wouldn't have taken so long to fix. I am not happy with car at all.The service advisor was great. More

Quick and easy Service rep was helpful in assuring I paid the lowest price possible for my service. I have had many years of fine service at Metro Ford. Service rep was helpful in assuring I paid the lowest price possible for my service. I have had many years of fine service at Metro Ford. More

Great people work at Metro Ford Metro has been servicing my Explorers the past 4 years. Service reps are friendly and very helpful. It is a comfortable place to wait and my car has Metro has been servicing my Explorers the past 4 years. Service reps are friendly and very helpful. It is a comfortable place to wait and my car has always been taken care of on time. I recommend Metro. Their employees care about their customers. More