Metro Ford - Service Center

Good service .. Courteous people .. I like the system you have developed for the service dept. Usually , I can drive up to the service doors and drive right in . Normally , there is a I like the system you have developed for the service dept. Usually , I can drive up to the service doors and drive right in . Normally , there is a customer service rep available to ask what is needed... Sometimes , the service entrance can become a bit congested but not a major problem. We have purchased two vehicles from Metro Ford and have been pleased with both.... More

Great The truck was ready when promised and all of the requested repairs ere completed. The waiting area was comfortable with plenty of coffee and snacks to The truck was ready when promised and all of the requested repairs ere completed. The waiting area was comfortable with plenty of coffee and snacks to help shorten the wait More

Excellent customer experience I had to bring in my car for body repairs due to an accident. The progressive insurance and Metro Ford together took care of everythung! Very smooth I had to bring in my car for body repairs due to an accident. The progressive insurance and Metro Ford together took care of everythung! Very smooth More

Oil change As always friendly and courteous quick service made us feel at ease. The car was brought around the front for easy pick up. The car was clean also As always friendly and courteous quick service made us feel at ease. The car was brought around the front for easy pick up. The car was clean also More

calling us a lair went in for oil change and check why drivers door does not close correctly after the changed door latch on recall the told us the door must have been went in for oil change and check why drivers door does not close correctly after the changed door latch on recall the told us the door must have been blown open and sprang the hinges this did not happen they just don't want to fix the screw up the did. Will never go there again am going to find new dealer More

Not good Had an appointment 11 AM on Friday no one looked at my truck until Monday a.m. what is the sense of making an appointment Had an appointment 11 AM on Friday no one looked at my truck until Monday a.m. what is the sense of making an appointment More

Much better experience this time Last experience was not great. This time was much better and I will return here in the future. And will also recommend to other Ford owners. Last experience was not great. This time was much better and I will return here in the future. And will also recommend to other Ford owners. More

Excellent customer service The service department personnel are courteous and professional and the work is completed professionally. They have a great waiting area to feel comfo The service department personnel are courteous and professional and the work is completed professionally. They have a great waiting area to feel comfortable in while waiting for your vehicle to be completed. More

Key items still need addressing I brought my Ford Fusion Hybrid in because it needed an inspection and the brakes were in need of service. Other than the brake job, the oil/filte I brought my Ford Fusion Hybrid in because it needed an inspection and the brakes were in need of service. Other than the brake job, the oil/filter change and the inspection, two key items, while "checked", remain to be remedied. The clunking noise emanating from the CV joints and the non-functioning exterior rear view mirror / rear window defroster still need to be addressed. I cannot just take time off of work to drop this car and then be without a car. More

Focus clutch recall appointment Staff was friendly and courteous and the technician was very fast in getting the testing done for the recall notice for my 2018 Focus. I reccomend the Staff was friendly and courteous and the technician was very fast in getting the testing done for the recall notice for my 2018 Focus. I reccomend the service dept for any and all needs. More