Metro Ford - Service Center

Fast, friendly service. Metro Ford Service department has always treated us with respect, friendliness, efficient service & a knowledgeable staff. Rob Hitchcock & Troy Hanlon Metro Ford Service department has always treated us with respect, friendliness, efficient service & a knowledgeable staff. Rob Hitchcock & Troy Hanlon exemplifies this. I've not seen a better duo. More

Fast and efficient They are always helpful - I am disabled & they know I need my vehicle and take great care of it. I never have to worry and the techs know their stuff. They are always helpful - I am disabled & they know I need my vehicle and take great care of it. I never have to worry and the techs know their stuff. More

Stopped in to have the mud flap fixed I noticed my mud flap was hanging on by one of the connectors after several snow storms so I stopped by my Ford place. They were able to reconnect the I noticed my mud flap was hanging on by one of the connectors after several snow storms so I stopped by my Ford place. They were able to reconnect the mud flap without an appointment. More

Body shop blues 🙁 Paint runs. Missed spot. They even "added" a small dent on my door 👎🏼 I know accidents happen and truly I (almost) could have lived with it but when Paint runs. Missed spot. They even "added" a small dent on my door 👎🏼 I know accidents happen and truly I (almost) could have lived with it but when your body shop Mgr said to my husband and me "it was there when the car came in". It was NOT so that struck a nerve and not gonna lie it immediately pissed me off. I have drafted a formal complaint complete with pictures. I will be in touch. Not impressed with Ford in Schenectady,NY More

Great Service on my first visit! The service team was able to help me with the factory recall I had on my 2013 Ford Focus Sedan SE. They were patient and courteous with explaining th The service team was able to help me with the factory recall I had on my 2013 Ford Focus Sedan SE. They were patient and courteous with explaining the issues that the car needed attention too and were helpful in regards to the time needed to my car back in a better place for the road. They also took the time to explain my other needs that the car will need in the future and provided thorough paperwork that helped me understand what those needs were going to be. After just recently moving here from California, I felt a sense of relief when talking to both Troy Hanlon and Jay Ostrander when talking about my cars problems and what they could do to get my car back in tip-top shape. This was hands down one of the best experiences I have had at a Ford Service Center in helping me with my car issues. I would highly recommend them for future work when I bring in my wife's Ford Escape later in the coming months. Thank you again! Best John Dee More

Excellent Service One of the many reasons I buy my cars at Metro Ford is the excellent service my cars receive there. I certainly will continue buying my vehicles at Me One of the many reasons I buy my cars at Metro Ford is the excellent service my cars receive there. I certainly will continue buying my vehicles at Metro Ford. More

Complete Satisfaction I have always been pleased with the friendly and professional service provided by the Metro Ford Service Department team. I would highly recommend the I have always been pleased with the friendly and professional service provided by the Metro Ford Service Department team. I would highly recommend the quality service they provide to anyone needing work on their vehicle. More

Awesome Matt is fantastic as is Roger. Great place to have your car serviced. Always bring our cars there for Matt to work on. If there was no Matt we would g Matt is fantastic as is Roger. Great place to have your car serviced. Always bring our cars there for Matt to work on. If there was no Matt we would go else where. More

Troy and the service department are fantastic! Troy made sure that everything was taken care of and I was completely satisfied. The crew in the service department did the job right, promptly and c Troy made sure that everything was taken care of and I was completely satisfied. The crew in the service department did the job right, promptly and courteously. Thanks, guys. More

Friendly, great service! Took my car in for oil change, tires rotation and sensor not working in my car. The service personnel was very friendly and Helpful. It’s nice to talk Took my car in for oil change, tires rotation and sensor not working in my car. The service personnel was very friendly and Helpful. It’s nice to talk to a person who seems to enjoy his job. Great customer service! More