Metro Ford - Service Center

Prompt, Courteous and Professional Service I been taking my Edge and Fusion here for maintenance and repairs for several years. I always been treated with respect and received top notch mechani I been taking my Edge and Fusion here for maintenance and repairs for several years. I always been treated with respect and received top notch mechanical service and I was always updated if there was any delays. In the rare case my vehicle is not ready when promised and it was near closing time Metro FORD always gave me a courtesy rental. Keep up the good work. More

F-150 Truck Service Great service team, had my oil changed,N.Y.S. inspection done,brakes and battery checked. Very quick, very reasonable, and back on the road. The sales Great service team, had my oil changed,N.Y.S. inspection done,brakes and battery checked. Very quick, very reasonable, and back on the road. The sales and service at metro ford have kept me coming back for 25+years. More

Needed routine maintmaintenance I called for an appointment and they said they could handle it right away. And they did ! Didn't take too long and addressed all my issues. I called for an appointment and they said they could handle it right away. And they did ! Didn't take too long and addressed all my issues. More

Good Service I was in and out quickly, which was nice and unexpected. I did have to wait about 10 minutes in line at the checkout with 1 person ahead of me... I was in and out quickly, which was nice and unexpected. I did have to wait about 10 minutes in line at the checkout with 1 person ahead of me... and my oil change was free due to previous mistakes at Metro, so when I was at the window my processing time was seconds. More

Thoughtful Service I greatly appreciate the service Jay and his technicians accomplished with my aging Ford Edge; it is currently driving quite nicelyl. Jay was professi I greatly appreciate the service Jay and his technicians accomplished with my aging Ford Edge; it is currently driving quite nicelyl. Jay was professional when I arranged for the vehicle to be serviced and he responded quickly when it needed more work - even lending me a car for overnight. Many Thanks! More

Would rate zero stars if i could Purchased vehicle and extended warranty from Metro - this is the second time having to bring a vehicle to them for work and the second time they just Purchased vehicle and extended warranty from Metro - this is the second time having to bring a vehicle to them for work and the second time they just wipe their hands from it and can’t be bothered. Had a 9:15am apt - my vechile wasn’t even looked at till the following day - when i questioned why it wasn’t looked at and the point of the apt Jay could hardly be bothered to muster up a decent response not that there was a decent one to even give. When they finally did “look” at it to diagnosis all they could come up with is it now needed to go to a dodge dealer basically because they once again can’t be bothered. My family has been life long metro customers and after the past 3 transactions with them being horrible we will be taking our future business elsewhere. Over their rude, above everyone attitudes, and poor customer service. Do yourself a favor and choose another dealership! More

I was not impressed. I purchased my vehicle at Metro so I took it there for it's first service. I was truly disappointed. I felt like I was a bother to them the second I w I purchased my vehicle at Metro so I took it there for it's first service. I was truly disappointed. I felt like I was a bother to them the second I walked in the door. I have my second vehicle serviced at another local dealership and I expected a level of service that I just did not receive at Metro. I am not sure that I will go back, I may patronize the new Ford dealer in Albany as it's just as convenient for me. More

Great My service rep, is amazing guy, listened very well to the issue and take steps to solve the issues so he doesn’t happen again. His communication is s My service rep, is amazing guy, listened very well to the issue and take steps to solve the issues so he doesn’t happen again. His communication is second to none More

Best dealership I have ever dealt with Whether buying a new or used car or just in need of service, this place has always delivered outstanding service and professionalism. Came to this dea Whether buying a new or used car or just in need of service, this place has always delivered outstanding service and professionalism. Came to this dealership about 10 years ago for service after being dissatisfied with two other Ford dealerships in the Capital District and have made it my to-go place for repairs. I have also bought five cars from them since then. Sales people are not pushy and will try to get you in the car you want at a payment you agree. If searching for Mustangs, look nowhere else, they are second to none. Great selection of trucks too. Service guys are fantastic. They are very good at calling to let you know what’s wrong, options you have and to inform you when your car is ready. Good service, efficient and reasonably-priced. More

Long wait I had an appointment for 12:30 for an oil change/inspection. My wait was over 2 1/2 hours. I have also asked that my name on my account be updated to I had an appointment for 12:30 for an oil change/inspection. My wait was over 2 1/2 hours. I have also asked that my name on my account be updated to my name (Jessica) as it is incorrectly noted as my ex-husbands name (Matthew). More