Metro Ford - Service Center

"Does not Disappoint" Troy Hanlon is very knowledgeable and is always happy to answer any questions you might have. He also makes sure your needs are taken care of while yo Troy Hanlon is very knowledgeable and is always happy to answer any questions you might have. He also makes sure your needs are taken care of while your vehicle is in for repair. On this particular instance he arranged for me to have a loaner vehicle which made the process a lot easier and less stressful!! More

Very satisfied customer As a short time customer, I kick myself in the xxx for not coming here sooner. Very helpful and knowledgeable service department. The researched my pr As a short time customer, I kick myself in the xxx for not coming here sooner. Very helpful and knowledgeable service department. The researched my problem, and scheduled a time to repair it with a loaner car to help ease the pain. Couldn’t ask for more. More

breaks The service was excellent. I thought it was a little expensive and took longer than I was told. Troy did an excellent job communicating with me regard The service was excellent. I thought it was a little expensive and took longer than I was told. Troy did an excellent job communicating with me regarding the service. More

Very happy with the service. I came in for an oil change and they let me know that since I bought my tires from Ford that I now get free tire rotations. I came in for an oil change and they let me know that since I bought my tires from Ford that I now get free tire rotations. More

Excellent I brought my car in to the dealership to have the USB port looked at, as it was not working. It was determined that it was bad but was covered under w I brought my car in to the dealership to have the USB port looked at, as it was not working. It was determined that it was bad but was covered under warranty. This was a pleasant surprise! The part came in the next day and they scheduled an appointment for me to come in right away. I was very pleased with the service. More

determined airbag warning light connector loose When the airbag recall was serviced last Thursday at 8:00 AM, the airbag warning light connector should have been snuggly connected. I didn't drive m When the airbag recall was serviced last Thursday at 8:00 AM, the airbag warning light connector should have been snuggly connected. I didn't drive my 2012 Mustang Friday. All weekend, the front airbag warning light came on and wouldn't turn off. Monday morning I drove to Metro Ford, without an appointment. They ascertained and fixed the problem. More

Service Manager to the rescue, again.. I called and spoke to Charles who is always a pleasure to speak with. I dropped off my car but was not greeted by anyone so I walked up to Roger (?). I called and spoke to Charles who is always a pleasure to speak with. I dropped off my car but was not greeted by anyone so I walked up to Roger (?). He said hed have my car done between 3 and 4pm., no problem. I called at 330 because I had not heard anything and nothing. I finally got a hold of Troy and he said that he would call me in a little confirming its done the techs are just wrapping things up. Troyis excellent and is always there to clean up any messes. I was almost convinced I was not going to get my car back. Thank you Troy! Youre the reason I come back! More

Wonderful Have been with metro ford for 17 years never had a bad experience they have treated me like a friend when I come in to have my car serviced. Have been with metro ford for 17 years never had a bad experience they have treated me like a friend when I come in to have my car serviced. More

outstanding Great customer service!!! very quick turn around great price, clean and inviting service and waiting areas. Rob was very friendly and professional hig Great customer service!!! very quick turn around great price, clean and inviting service and waiting areas. Rob was very friendly and professional highly recommend for service More

10k mile service visit Easy to schedule and edit appointment, instant processing upon arrival, accurate estimate of wait time, clean and comfortable waiting area, profession Easy to schedule and edit appointment, instant processing upon arrival, accurate estimate of wait time, clean and comfortable waiting area, professional service all the way. More