Metro Ford - Service Center

Fast service Although I waited for more than an hour I’ve heard and witnessed other service departments at other dealers take well over 2 hours. The waiting lounge Although I waited for more than an hour I’ve heard and witnessed other service departments at other dealers take well over 2 hours. The waiting lounge is top notch however I like to use the lunch tables by the soda machine so I can watch whatever I want on my phone. The service department staff all deserve raises in my opinion but Jay is my go to guy if he looks free to help. The mechanic that performed the service on my truck was professional and thorough during the video inspection sent via text to my phone. He even noted the condition of aftermarket products I’ve had installed under the truck during his inspection. Which I appreciate because everybody who’s over 45 knows it’s not so fun crawling under your truck to look at stuff! Thanks again to everyone. More

Every visit nothing i ask gets done Every time i bring my vehicle in, nothing i ask gets completed, mechanic always finds more unnecessary work. And then i have to pay for a diagnostic i Every time i bring my vehicle in, nothing i ask gets completed, mechanic always finds more unnecessary work. And then i have to pay for a diagnostic inspection after waiting for 2 hrs..i broght the ford edge i bought from metro ford to get a back brake squeal fixed, when i got it home it started squealing again, so i took the wheel off and found only one brake pad in the rear was changed and one old pad left on, along with a seized caliper, i unseized the caliper and replaced the brake pad with a new one, fixed it myself, i paid $200 for nothing and waited 3hrs, what did they do for 3hrs?!...i brought my truck in for a simple alignment, and was told i needed $2,100 worth of work, when in reality i needed one bushing, my ball joints are all fine, i was ok with fixing the bushing along with the alignment, but not everything else. I just needed a simple alignment, the mechanic wouldnt do the alignment, And i was treated like i dont know anything, when i do all my own work on my vehicles and have plenty of experience. I felt like the mechanic just didnt want to be bothered with it. More

Nice place, hospitable atmosphere and good service. Good place, good coffee and nice waiting area. Bathrooms were very clean. Staff at the service center was very pleasant and helpful. Chairs in the wai Good place, good coffee and nice waiting area. Bathrooms were very clean. Staff at the service center was very pleasant and helpful. Chairs in the waiting area were very comfortable. More

Rough Idle Metro Ford took my vehicle in right away on a Monday morning and had the problem diagnosed by Monday afternoon and fixed by Tuesday morning. The only Metro Ford took my vehicle in right away on a Monday morning and had the problem diagnosed by Monday afternoon and fixed by Tuesday morning. The only delay was in waiting for parts. Tom did a great job explaining the process and the problem. More

Service Not Done Scheduled oil change and tire rotation. After paying and picking up car, I noticed that the tire rotation had not been done. Talked to service write Scheduled oil change and tire rotation. After paying and picking up car, I noticed that the tire rotation had not been done. Talked to service writer, who contacted service manager, and he confirmed tire rotation had not been done. Technicians excuse was that HE FORGOT TO DO IT! Also after leaving, I checked under the hood and the windshield washer fluid was low, not topped off. I can only hope that the oil and filter were actually changed. Very disappointed in the level of service from the Ford dealership where we purchased the car. More

Service call Jay in your service department was very courteous and explained what was wrong. Needed to order parts and provided loaner. Veh was ready day earlier Jay in your service department was very courteous and explained what was wrong. Needed to order parts and provided loaner. Veh was ready day earlier More

Great Service! The service team at Metro is very professional and courteous! They have far exceeded our expectations each and every time during the past two years! The service team at Metro is very professional and courteous! They have far exceeded our expectations each and every time during the past two years! More

Escape service Showed up without an appointment and was taken care of with no problem. Problem was more extensive than anticipated. Identified the cause and was take Showed up without an appointment and was taken care of with no problem. Problem was more extensive than anticipated. Identified the cause and was taken care of More

Recall service Made appt. for recall service. Job wasn't even started when I came to pick it up and then the service Tec told me they didn't even have the recall par Made appt. for recall service. Job wasn't even started when I came to pick it up and then the service Tec told me they didn't even have the recall part in stock. Waste of my time. More

Wonderful customer service Customer service was great, team member was kind ask me if I wanted to get the video of the services that was going to be done on my car which was Customer service was great, team member was kind ask me if I wanted to get the video of the services that was going to be done on my car which was great More