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Metro Ford - Service Center

Schenectady, NY

4.4
3,067 Reviews

3,067 Reviews of Metro Ford - Service Center

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January 01, 2024

I had multiple issues with my truck. I found significant service bulletins associated with my truck transmission. While there was no codes there was issues and unfortunately, even under More

by HELLERK59
Recommend Dealer
No
Employees Worked With
Service
December 30, 2023

As always a great experience. The service department was fantastic got my car in quick. More

by KENWOOD821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

Metro Ford has always provided me great service in the past, and the actual service this time was no different. I was just frustrated with the amount of time it took to perform the warranty service on my More

by jsewbank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Eden - Service, Sue (?) in rentals
December 28, 2023

I always have good service at the dealership. I drive in and handover my keys. In a few moments my car is ready. More

by DLEIGH813
Recommend Dealer
Yes
December 28, 2023

It’s always a pleasure when we come for service on our trucks they get them in and out and explain everything and follow thru with all repairs More

by PJHPAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2023

Joe Carhart is the only mechanic that I would ever let touch my car! His service was exemplary. More

by MEGCARHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Carhart
December 27, 2023

Went in for a recall on a 2007 Mustang. It was handled well and they even picked me up to get the car when the work was done. More

by Bjmihill
Recommend Dealer
Yes
Employees Worked With
Service
December 27, 2023

3 I was expecting the dealership to be open to using my warranty for my vehicle Instead they used verbiage regarding my side mirror that unfortunately gave the wrong impression as to how the damage caused More

by Nix536
Recommend Dealer
Yes
Employees Worked With
Troy
December 26, 2023

Always awesome help w my cars. Timely and comprehensive Fair prices . Pleasant environment My favorite car service choice every time More

by snyce1
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
December 24, 2023

Where can I put zero stars. The customer service is terrible. Quality of work is terrible. Very disappointed. More

by Dealerrater24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collison Center Department
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