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Metro Ford - Service Center

Schenectady, NY

4.4
3,067 Reviews

3,067 Reviews of Metro Ford - Service Center

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February 07, 2024

Up front and honest from the get go. Final bill was exactly as quoted. Will definitely recommend to any friends and family More

by MERESRI030104
Recommend Dealer
Yes
Employees Worked With
Fred Rose
February 07, 2024

Couldn't replicate issue with brakes and replaced two belts. Wasn't too long. Charge was high More

by richiechap
Recommend Dealer
Yes
February 05, 2024

Got my car repaired after an accident from this shop. I returned home only to find a minor issue a few days later. They were able to get my car back in quickly and repaired it while I wanted with no hass More

by raistlinmajeresf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2024

I have dealt with Metro Ford for almost 30 years. And as usual, the service was completed in plenty of time with no problems. I called to schedule an appointment, and it was done quickly within the t More

by DAVE.FOUCAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Jones
February 01, 2024

They were very professional and courteous. The real thing that impressed me was that Rob detailed about my service and what my car needed in the future. More

by Tommy Kid
Recommend Dealer
Yes
Employees Worked With
Rob
January 30, 2024

Good service at fair price. Good status communication and issue resolved at time originally provided. More

by jmotler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Marincic, Cary Peek
January 28, 2024

Keith and his team are great, I will always bring my cars here for service. More

by CREEKBOTTOMCONTRACTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Kepner
January 26, 2024

I attempted to set an appointment up for a recall. I’m a teacher with limited time to make phone calls.. when I called the man who answered, the phone, was speaking to as if he was the one who just s More

by hendleyshannon3285
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darlene Shafran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have no idea who answered the phone in the service dept.
January 20, 2024

over 2 hr for oil chg had appt shouldnt take that long when have appt More

by DAWAGEL
Recommend Dealer
No
Employees Worked With
Gerry Dariano
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2024

VERY PROFESSIONAL AND CURTIOUS, Just was hoping they could have been more helpful with getting my girlfriend a loaner so she would have a way to get to work so she could bring her ford explorer in to ha More

by RC58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Rivera, Bill Marincic
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