Metro Ford - Service Center

Troy got me in in a reasonable time with my crazy schedule, dropped it off, taken in quickly, went to work and next morning (thankfully) was ready to be picked up. schedule, dropped it off, taken in quickly, went to work and next morning (thankfully) was ready to be picked up. More

Professional and friendly Always is thorough in explaining the service that was done on my truck. explaining the service that was done on my truck. More

We were quoted 300$ for a new key and programming. The cost was almost 450$ that is extremely poor IMO. The techs who checked us in and worked on the car were great The cost was almost 450$ that is extremely poor IMO. The techs who checked us in and worked on the car were great More

I already explained this in a survey. I had car looked at. Needed to order a part. Month later I called to see if it was in. Service said they had no record but I should just wait for a c I had car looked at. Needed to order a part. Month later I called to see if it was in. Service said they had no record but I should just wait for a call. I didn't think that seemed right so asked for a supervisor. In fact my part WAS in but nobody called. Made an appt. Brought my vehicle in on time first thing in the am. End of day no call so I called and was told it wasn't done. Said I needed my vehicle by noon next day. I was asked if I planned to wait for the car (it was NOT major) so never thought it would take 2 day! If so I should've been notified. Next day I called 2 times and both times told they don't know the status. Finally came around 1pm because I needed my vehicle. Was told it was 'done' but no paperwork was complete and the mechanic was not able to speak to me. I never received paperwork and have no idea if the part was actually ever installed or not. Odd experience and my service advisor was very abrupt and not helpful More

Always timely, explain everything and keeps customers informed. I would recommend to others. Thanks again informed. I would recommend to others. Thanks again More

Service center is really good. I am very satisfied with the service. But something about Ford sales: I am kind of disappointed with getting new Ford vehicle - when I built 2024 E I am very satisfied with the service. But something about Ford sales: I am kind of disappointed with getting new Ford vehicle - when I built 2024 Edge online, I learned new Edges will no longer be manufactured. So I built 2024 Explorer online - even left a good faith deposit , just to learn Ford just stopped taking orders for 2024 models. And there are no incentives available (yet?) for repeating costumers. Feels unfair. More

Jay went above and beyond, having my vehicle picked up and delivered back to me for an oil change and 2 recalls on my 2020 mustang and delivered back to me for an oil change and 2 recalls on my 2020 mustang More

Although it is hard to get an appointment in a timely manner, and they are not the fastest, they are friendly and reasonably priced. I wish they still had the “video” service from the past, but they do manner, and they are not the fastest, they are friendly and reasonably priced. I wish they still had the “video” service from the past, but they do a great job nonetheless. More

I was very happy with everything but when I got my carfax it indicated that my brakes were overdue for inspection, which I thought would have been done before I picked the truck up. I called the salesman an it indicated that my brakes were overdue for inspection, which I thought would have been done before I picked the truck up. I called the salesman and said that he was sure it was done, I told him that I want the carfax to reflect that, he said it was no big deal. I still want the carfax to reflect that the brakes were inspected. Please check and see if my brakes were inspected before I picked up the truck and have the carfax reflect that. More

Bill picked up my car and returned it when it was done. I let him know I needed service and he scheduled everything. He always makes things easy and stress free! I let him know I needed service and he scheduled everything. He always makes things easy and stress free! More