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Metro Ford - Service Center

Schenectady, NY

4.4
3,066 Reviews

3,066 Reviews of Metro Ford - Service Center

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July 16, 2024

Quick service this time. Also were able to get recall work done at the same time. More

by derekjabraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2024

I have been a Metro customer for sales and service for 35 years. I always find them easy to work with, reliable, and very reasonable. I currently have an older Focus which they keep running like new and have More

by jongriffin6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2024

Always a pleasure doing business at Metro Ford! No surprises. Great customer service. Good people! More

by GeoffPappas55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Dariano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

Service employees are always very professional and pleasant. Service interaction is very important to me. More

by peterpan506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

They are always courteous and thorough, but the wait time for service to be completed seems excessive . More

by BRIAN MCKONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Eden
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

Service staff is friendly and accommodating. They are prepared and professional. Check out is clean and easy More

by gm23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Carach
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Tibbits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bellanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Wynne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Askew
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

I was very satisfied with everything you did. The paint came out perfect thank you very much for a beautiful job More

by Patrick Maynard
Recommend Dealer
Yes
Employees Worked With
Gary Askew
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

Service department sucks. They’re in capable of telling the truth warranted items didn’t want to fix them. All they did was lie to me. More

by PBANNON.PB3339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Eden
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2024

Service dept was great. Diagnosed and fixed my truck very quickly. Ron the service advisor was great. More

by Garyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
July 05, 2024

Retrofit was done quickly; however, I was not informed that it would take time for my computer to reset. A lot of my readouts were not correct. Had I been told about this it would have made life simpler More

by CEDARHILL824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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