Metro Ford of OKC - Service Center

Metro Ford Body Shop I've always used Metro Ford Service even before purchasing my Escape. My last experience was with the Metro Ford Body Shop. Paul Wiser is a total pr I've always used Metro Ford Service even before purchasing my Escape. My last experience was with the Metro Ford Body Shop. Paul Wiser is a total professional in every way. He's a great listener; he makes sure you understand every step in the process; and he does all of this with a handshake and a smile. More

Connor Nailed It From the moment arrived to when I left, Connor Farnham was on point. He was welcoming, asked the right questions, gave great feedback, and seemed to From the moment arrived to when I left, Connor Farnham was on point. He was welcoming, asked the right questions, gave great feedback, and seemed to geniunely care about his job and his customers. I have had very inconsistent service from this location throughout the years (and different owners). I think this might go down as the best experience yet. Granted, it was just a basic oil change, but Connor nailed it. Hopefully, this level of service remains consistent. More

LOVE MY FORD F150 METRO FORD HAS ALWAYS DONE A GREAT JOB AND THE SERVICE ADVISOR'S ARE THE BEST. THEY GET ME IN AND OUT AT A REASONABLE TIME. METRO FORD HAS ALWAYS DONE A GREAT JOB AND THE SERVICE ADVISOR'S ARE THE BEST. THEY GET ME IN AND OUT AT A REASONABLE TIME. More

Great service Everyone in the service department was extremely helpful, Sacha did a great job keeping me updated as did the rental car team. My only suggestion woul Everyone in the service department was extremely helpful, Sacha did a great job keeping me updated as did the rental car team. My only suggestion would be the addition of an automated car washing service. When my vehicle is in the shop for an extended period of time, especially for a warranty repair, I'd like to have it returned clean. More

Poor scheduling On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was t On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was told it would take until mid afternoon to complete the repair. At 1:51pm I was contacted by Conner that my Explorer would not be ready until around 5:00pm. At 4:48 pm I was contacted by Conner informing me that my SUV would not be repaired today but they would get to it first thing the next day. I was contacted by Conner, 7-23-19 at 9:51am, that my SUV was repaired and ready to be picked up. Apparently making an appointment a week ahead of time and showing up on time means nothing. Apparently your service managers really have no idea when your vehicle will be ready. I believe they knew at 7:00am on 7-22-19 that they weren't going to service my vehicle that day. They could have contacted me and asked me to bring it in on 7-23-19. More

Easy breezy Had a couple of things to update said it would take 2 hours good to go in an hour and a half. These guys rock Had a couple of things to update said it would take 2 hours good to go in an hour and a half. These guys rock More

Brought car in for Oil change and other necessary work All services required were down in a timely manner. The check out and the service manager were very polite and I think the price for the services per All services required were down in a timely manner. The check out and the service manager were very polite and I think the price for the services performed were reasonable. More

Excellence of care and followup with Metro Ford of OkC very pleased with the overall experience. Did what they said they would do. Very friendly staff and nice customer waiting area. Will recommend to frie very pleased with the overall experience. Did what they said they would do. Very friendly staff and nice customer waiting area. Will recommend to friend and family. More

Great experience. Helpful, friendly, informed, good advise, communicated with me about what was going on. I want to say THANK YOU Justin for taking good care of my car. Helpful, friendly, informed, good advise, communicated with me about what was going on. I want to say THANK YOU Justin for taking good care of my car. More

First visit to Metro Ford Service I am very impressed with the service department at Metro Ford. From the moment I pulled in, I was greeted with a smile and a very knowledgeable adviso I am very impressed with the service department at Metro Ford. From the moment I pulled in, I was greeted with a smile and a very knowledgeable advisor who explained exactly what they would be doing to my car to fix the recalls. Then I was consistently updated by my advisor via text after getting a welcome text and him asking if text message was the best which I loved because I’m too busy to answer my phone at work :) I picked my vehicle up and my advisor introduced himself and went over every detail again as to what was completed and let me know they went above and found another recall and replaced something simple for me that if they hadn’t, I’d have to be without my vehicle again at a later date. I’ll definately be bringing my Explorer in for all services soley based on this first visit! More