Metro Ford of OKC - Service Center

Simple oil change -TeRriBle. Don’t go here. I called the dealership on Tuesday and set an appointment for Thursday morning at 7:15am. I needed an oil change, tire rotation and any recalls addre I called the dealership on Tuesday and set an appointment for Thursday morning at 7:15am. I needed an oil change, tire rotation and any recalls addressed. I also mentioned the transmission was shifting rough. THEY KEPT MY VEHICLE FOR TWO DAYS AND DID NOTHING! The only thing that was done in those two days was put miles on it, damaged the rear wheel and gave me the run around. Unbelievable!! Total incompetence. I was seriously in disbelief when I finally arrived Friday night before closing and they couldn’t find my vehicle. Luckily Joe Cooper Ford in Yukon got me in on Saturday morning and had it completed by 11am. Go there! The other thing that bothers me is the service manager didn’t even reach out to me. The service advisor took pictures of my wheel damage and haven’t heard a word from anyone. Never again. More

Drove form Stillwaternt. Sat 2hrs No part!!! Not told! Drove from Stillwater to make a 2 p.m.appointment to make a new key fob. Sat for 2hrs then told did not have the part needed. Drove from Stillwater to make a 2 p.m.appointment to make a new key fob. Sat for 2hrs then told did not have the part needed. More

Didn’t get it right the first time My wife brought in her 2017 explorer because the lane assist wasn’t working. The part they replaced and charged is for didn’t fix the problem and she My wife brought in her 2017 explorer because the lane assist wasn’t working. The part they replaced and charged is for didn’t fix the problem and she was forced to bring it back a second day. She was told it would only take 2 hours to replace the part, at the 3 hour mark of her waiting at the dealership they finally lent her a car while they worked on hers. At the 8 hour mark they finally called her and said it was done. Standard work really needs to be done so customers know how long their service will take. More

good service They always do excellent service Got my oil change tire rotation they checked and discussed all of the important things my truck may or may not need They always do excellent service Got my oil change tire rotation they checked and discussed all of the important things my truck may or may not need More

Efficient Service Department Sascha Blackburn has been my contact service representative in each of my recent visits, and quickly gets me checked in. He informs me by text to cont Sascha Blackburn has been my contact service representative in each of my recent visits, and quickly gets me checked in. He informs me by text to contact them, and calls to verify their recommendations for repair. He gives me the price, and calls when service is complete. On the other hand, the Ford dealer where I bought my C-Max took ten working days to change a thermostat under warranty, and informed me that the mechanic assigned to my car had a backup of ten vehicles and he couldn't get to mine for a week and a half. That is why I chose Metro Ford, and am happy with my choice. More

Inaccurate Diagnosis I went in to have the oil changed, tires rotated and a diagnostic test run on the Check Engine Light. They came back with two parts to be replaced, p I went in to have the oil changed, tires rotated and a diagnostic test run on the Check Engine Light. They came back with two parts to be replaced, parts and labor were around $1000. The service representative made this fix feel like an immediate need for my car to operate without failure, but in fact, the car was fine. I had a second opinion from a local mechanic, Cherokee Hill Auto, who charged less than half the price for the diagnostic test, did not find the same issue as Metro Ford, reconnected the vacuum hose and replaced a sensor for about $200. Will not return to Metro Ford for any further Auto Service. More

F150 Service Very quick service while I waited. No issues. Waited in waiting area and worked while truck was serviced. Recommendations of items needed for maintena Very quick service while I waited. No issues. Waited in waiting area and worked while truck was serviced. Recommendations of items needed for maintenance of truck.. More

Professional service I called for a Saturday appointment and was worked in to get the service required for my vehicle taken care of the sales person was very professional I called for a Saturday appointment and was worked in to get the service required for my vehicle taken care of the sales person was very professional and concerned with my time they did the service quickly the service writer Also verified that all recalls were taken care of went over the condition of my vehicle with me and made recommendations I would highly recommend this service department and Metro Ford as a whole More

warranty work My truck was having issues with the screen, radio, climate, everything. I brought it in and Sasha was great to work with me setting an appointment soo My truck was having issues with the screen, radio, climate, everything. I brought it in and Sasha was great to work with me setting an appointment soon and had the truck I needed to continue to work. I'm a general Contractor and need a truck. The part came in a couple of days and the repairs were quick. He even reminded me it was close to the next oil change and we took care of that too. No one is ever glad to take their truck in for repairs, but it's nice when the crew makes it pretty painless. More

Research Department Van. Work got done well and in a timely manor. Had to cut back on the job due to pricing. We only have a service fleet of one. Work got put off that needs Work got done well and in a timely manor. Had to cut back on the job due to pricing. We only have a service fleet of one. Work got put off that needs to be done in future due to cost. More