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Metro Ford of OKC - Service Center
Oklahoma City , OK
924 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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925 Reviews of Metro Ford of OKC - Service Center
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September 23, 2019
Extremely disappointing Took F-350 in to have the rear brakes looked at. After three business days we called to see what Metro could tell us. They hadn't got to it yet but ca Took F-350 in to have the rear brakes looked at. After three business days we called to see what Metro could tell us. They hadn't got to it yet but called back that night to tell us it needed this and that and it would cost $1200. Told them we couldn't afford that and went to pick it up the next morning. Of course it was $125 for diagnostic work which sounded fair since that came out to only $40 a day for the time it was in there being diagnosed. When we got it back and tried to get the rear wheels off ourselves the lug nuts were on so tight we had to soak them overnight with WD-40 to be able to get them off. We were using an impact wrench. No one can tell me that wasn't done on purpose. More
by DAVID.KINSER
Verified CustomerEmployees Worked With
Do not remember any employee names.
September 20, 2019
Great! I had a problem with my commercial vehicle. Metro Ford/ Daniel got my vehicle in, diagnosed the problem and made the repairs in timely manner. Ad I had a problem with my commercial vehicle. Metro Ford/ Daniel got my vehicle in, diagnosed the problem and made the repairs in timely manner. Additionally, Daniel kept me abreast of all concerns and related pricing throughout the repair process. In do doing, the "bean counters" and I knew the "invoice total" beforehand. More
by preacher.rm
Employees Worked With
Daniel
September 19, 2019
Last Time I Will Ever Be in Metro Ford I was told I had a bad a/c Compressor and all of my a/c lines had holes in them cost of $2,372 to repair. Actual problem a leaking shader valve, $300 I was told I had a bad a/c Compressor and all of my a/c lines had holes in them cost of $2,372 to repair. Actual problem a leaking shader valve, $300. Shame on you. More
by CHRISTYBENARD
Employees Worked With
Connor
September 19, 2019
The Works oil/ Service appointment scheduled for 1:00 pm. Work accomplished by Metro, and departed dealership at 3:15pm. Work done appears to be satisfactory...2 hou Service appointment scheduled for 1:00 pm. Work accomplished by Metro, and departed dealership at 3:15pm. Work done appears to be satisfactory...2 hours wait for oil change not satisfactory. Appears appointments are not appropriate, as non appointment customers arrived minutes before me, and work taken in order of arrival. More
by DENVER.CTR.RITCHEY
Employees Worked With
unknown...employee departed Metro before work was accomplied
September 19, 2019
It was so bad!!! The service department was to do oil change on my mustang!! They didn't put oil in my car so my engine blew 4 miles away, I'm extremely mad and upset. The service department was to do oil change on my mustang!! They didn't put oil in my car so my engine blew 4 miles away, I'm extremely mad and upset. I dont understand how a service you pay for and trust your to forget to put oil in thats your job... More
by KBELL9914
Employees Worked With
Ng
September 18, 2019
NEW TIRE I am satisfied with my recent visit to Metro Ford. The tire was in stock and I was able to get it installed within a satisfactory time period. The em I am satisfied with my recent visit to Metro Ford. The tire was in stock and I was able to get it installed within a satisfactory time period. The employees were pleasant and answered all my questions. More
by NELDA
Employees Worked With
Sorry but I do not remember the name
September 18, 2019
Oil Change David in the Service Department was very professional. He explained the diagnostic tests that were run on my car and didn’t try to sell me something I David in the Service Department was very professional. He explained the diagnostic tests that were run on my car and didn’t try to sell me something I don’t need. More
by carolyn.l.alexander
Employees Worked With
David
September 16, 2019
Service visit Went in for service and Connor took great care of me. I had several issues with my car and they fixed them all so I have no complaints. Went in for service and Connor took great care of me. I had several issues with my car and they fixed them all so I have no complaints. More
by ONEBAG25
Employees Worked With
Connor in service
September 14, 2019
Great Service. Every time I go their service is better than I stopped going to Metro Ford a few years back because it was far from my house, I would pass 1 or 2 Ford dealers to get here. I tried each of the oth I stopped going to Metro Ford a few years back because it was far from my house, I would pass 1 or 2 Ford dealers to get here. I tried each of the other dealers in town, since they were closer....I regret every minute that I wasted at each different place. When I finally bit the bullet and drove further back to Metro I remembered how satisfying it was to be back here. I wished I would have never turned my back and tried other places. It would have saved me time, money, stress and headaches. This is now my home dealer. More
by CHRIS.W.MARROU
Employees Worked With
David Wilson
September 12, 2019
Left a mess Did not clean up. Transmission fluid was dripping for 24 hours after service was finished. Made a mess in my garage. Very dissappointed in service Did not clean up. Transmission fluid was dripping for 24 hours after service was finished. Made a mess in my garage. Very dissappointed in service this time. More
by Rkraus1016
Employees Worked With
Can’t remember
