Metro Ford of OKC

I wanna start by saying my salesman Chris Derrick had nothing to do with my bad experience. He was great! Best salesman I’ve ever had. I purchased a 2023 Jeep Wrangler Rubicon with 36,000 miles on it on nothing to do with my bad experience. He was great! Best salesman I’ve ever had. I purchased a 2023 Jeep Wrangler Rubicon with 36,000 miles on it on October 24, 2025. On the test drive I noticed that the front end alignment was a little off so I thought. I asked that the front am be aligned if I decided to buy it so we wrote up a “we owe” to have it looked at the following Monday. After dropping it off and waiting on it to get aligned a couple of hours later I left to get back on the highway. The jeep went into death wobble. I took it back and they looked it over and couldn’t figure it out. Long story short they sent it off to a jeep dealership in Edmond and they decided to put a new steering stabilizer on the jeep, I said at the time that wasn’t going to fix the issue but that’s what they did and I finally got it back on Halloween night October 31 after showing up to pick it up cause I was told it was ready. Three hours later on the way home I had a lot of vibration and flutter in the front end like it was still trying to go into death wobble. It had not fixed the issue as I had stated prior to leaving the dealership was still there. The following Tuesday, November 5. I took it to an off-road repair shop just down the road from Metro Ford and had them look over the jeep. They went and drove It came back and looked at it and about 20 minutes later they had identified what the issue was. It was the drag link bars that had failed and was told that it was rather obvious so I took the estimate from the off-road shop back to Metro Ford and asked that they addressed the actual issue like they stated they would initially. The used car manager came out and spoke to me after waiting for a little while and was very rude and dismissive of me and told me no they weren’t going to stand behind repairing my vehicle, continued to cut me off and not let me speak and walked out of the room. I’ve never been treated like that, especially from a dealership, and I believe even the service department people around were kind of surprised at the way he treated me. I clearly was not very happy at the way he spoke to me and he could’ve went about it a completely different way and I’m very very unhappy with Metro Ford as dealership as a whole for not standing behind a vehicle, that right now is unsafe for me to drive. I’ve owned the vehicle for almost 2 weeks now and I’ve not been able to enjoy it at all. When you spend close to $40,000 on a new vehicle with that low mileage, you certainly don’t expect this. I was told by the used car manager I should’ve purchased a extended warranty and it would’ve been different. Had I not already pointed out that there was a steering issue when I test drove it that would be different. You purchased from big dealerships because you feel like you should be able to trust what you’re buying. throughout the process, I was told repeatedly Throughout the process multiple people said don’t worry we will make this right and then it wasn’t made right and now I have to foot the bill for nearly $900 to actually get it repaired. Putting the steering stabilizer on the jeep was a Band-Aid for the fix to try to mask what the real problem was and I told them that from the very beginning. They wanted the cheapest fix possible to get me out the door and be done with me and this just proves it by the way I was treated on November 5, 2025. I just want to say that the used car manager I spoke with was rude and disrespectful and I didn’t appreciate it at all and had I not been a better person, well I’ll just leave it at that. Word-of-mouth is very strong and I can promise moving forward. I will not recommend Metro Ford and will tell them my story and that kind of stuff gets around. This wasn’t the most well written review due to the fact that I’m still pretty angry about all of this, but it is what it is. More

Donna really took good care of me. She communicated everything that was going on and when it would be ready. She communicated everything that was going on and when it would be ready. More

Chris was very helpful. Enjoyed doing business with him, everything was smooth sailing after negotiation. Enjoyed doing business with him, everything was smooth sailing after negotiation. More

Took a long time to do the service. Tried to upsale when all I wanted was an oil change Tried to upsale when all I wanted was an oil change More

Metro ford of OKC takes care of business! My usual wait at other dealerships for service is usually a long wait up to 2 hours or more. I recommend Metro Ford of OKC to all my friends and fami My usual wait at other dealerships for service is usually a long wait up to 2 hours or more. I recommend Metro Ford of OKC to all my friends and family for their car buying needs and service. More

It was great! Got an amazing car out of it and very happy to be driving it. Got an amazing car out of it and very happy to be driving it. More

Yeah, your salesman Paul was a great guy helped out with what was on the truck help me with my bedliner finance guy Rocky. He was pretty good dude too. Just a good job. all the way around. what was on the truck help me with my bedliner finance guy Rocky. He was pretty good dude too. Just a good job. all the way around. More

John Harvey my salesman has been great dealing with. I need help with an issue and he took care of it. I need help with an issue and he took care of it. More

Easy to work with, timely service and happy employees. 2 recalls performed within just a few hours 2 recalls performed within just a few hours More

Chris is the best salesman. Patrick is the best on finance. Can’t beat Metroford! Patrick is the best on finance. Can’t beat Metroford! More