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Metro Ford of OKC
Oklahoma City, OK
2,484 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,484 reviews
March 22, 2018
Bait & Switch - SOLD the F150 I was to purchase I'm a Houston resident relocating to OKC. A good 3 weeks before I needed to purchase a new F150 (stock number B84778), I had made a deal with Metro F I'm a Houston resident relocating to OKC. A good 3 weeks before I needed to purchase a new F150 (stock number B84778), I had made a deal with Metro Ford over the phone and confirmed through emails on purchasing a F150. Even received a "Congratulations on the purchase of your F150!" email from the dealership after providing my credit card number for a $1000 deposit requested. Three days before I was to pick up the vehicle, I called to confirm it would be all ready (after market spray-in bed liner installed). My Salesperson transferred me to his manager, Jason Hutton, who proceeded to inform me the numbers (price) were not correct on the vehicle and the new numbers were going to be higher. If I were to accept the higher offer, he would find a suitable F-150. I thought “What the heck, he already SOLD the truck I was coming to pick up in 3 days let alone the price was now higher!“ I told him I was planning to be in OKC on Thursday to pick up the truck and he said “Well that’s why I called YOU” which I quickly corrected him by saying “NO, I called your guy”. At this point I asked to speak to his Manager, which he proudly said, “Your talking to him”. Shortly thereafter, he told me I’d be better off buying my truck in Houston and abruptly hung up the phone. As I reflect on this experience and review other recent reviews on Metro Ford, there appears to be a pattern of poor customer service under the leadership of their General Manager, Jason Hutton. I elevated my concerns to the dealership owner, Ted Moore, for which I'm still awaiting a response. I ended up purchasing my F-150 Platinum from Joe Meyers Ford in Houston. More
by Ken K
Employees Worked With
Shannon Knight, Javier Bravo, Jason Hutton
March 19, 2018
Just bought new F-150 What a great experience with my sales professional Javier Bravo! I got my Brand new F-150 and got the best deal no other dealership could touch. Go ge What a great experience with my sales professional Javier Bravo! I got my Brand new F-150 and got the best deal no other dealership could touch. Go get your new Ford from Javier!! More
by Jeff1720
Employees Worked With
Javier Bravo
March 15, 2018
New truck Recently bought a new F150 4 door there! Very pleased with price and salesman Mike Spain. He was very friendly and knowledgeable. Will recommend your Recently bought a new F150 4 door there! Very pleased with price and salesman Mike Spain. He was very friendly and knowledgeable. Will recommend your company to all. Steve More
by ssheid
Employees Worked With
Mike Spain
March 14, 2018
salesperson was great but paperwork a nightmare Made a deal with Jason. I signed two papers agreeing to the amount and rebate. Came time to buy vehicle and price changed. I finally agreed to price. Made a deal with Jason. I signed two papers agreeing to the amount and rebate. Came time to buy vehicle and price changed. I finally agreed to price. Told finance that I did not want $3000.00 warranty and found out when title and purchase agreement had the warranty of $3000.00 was on our contract with Ford credit. More
by disappointed
Employees Worked With
Arturo, Jason, Hector and ?
March 03, 2018
NO INTEGRITY After driving three hours, with an appointment, we test drove the truck, noted the windshield was cracked and the abs and parking brake light were on, After driving three hours, with an appointment, we test drove the truck, noted the windshield was cracked and the abs and parking brake light were on, we made a cash offer. We were told that while we went in and "hashed out the paperwork", another customer took off in the truck for a test drive.....he also was told our offer. If they want an auction in the parking lot, perhaps ebay is a better place to advertise. Needless to say, we drove 3 hours back home, absolutely livid. The most UNPROFESSIONAL experience we've ever had. I guess they take their customers for schmucks.... More
by kdl#neveragain
Employees Worked With
Art and the Used Car Manager
January 30, 2018
Thanks Metro Ford Great service! I recommend any of my friends and family for their car buying needs to Ellsworth at Metro Ford. The sales staff was courteous, and the Great service! I recommend any of my friends and family for their car buying needs to Ellsworth at Metro Ford. The sales staff was courteous, and the finance department was on point. More
by djump35
Employees Worked With
Ellsworth
January 30, 2018
Great experience. Clay and Ellsworth have went above and beyond with the purchase and service of my new truck. I highly recommend visiting them if you are looking to bu Clay and Ellsworth have went above and beyond with the purchase and service of my new truck. I highly recommend visiting them if you are looking to buy or service your vehicle 👍 More
by King Ranch
Employees Worked With
Clay, Ellsworth
January 22, 2018
Vehicle purchasing made easy Past experiences with vehicle purchases have made me dread going through the process again. Metro Ford of OKC made my recent purchase a wonderful,hass Past experiences with vehicle purchases have made me dread going through the process again. Metro Ford of OKC made my recent purchase a wonderful,hassle free, enjoyable experience. Ellsworth my salesman is excellent! He worked to get me what I felt comfortable with. Tony in the finance dept was very patient with all of my questions, and took time to explain every little detail very well. I will be doing business with Metro Ford for many years! More
by Josh1017
Employees Worked With
Ellsworth (saleaman) Tony (finance) Tom (management)
January 22, 2018
Bought a Mustang Told them what I was looking for & they found the right vehicle on their lot. The whole process was streamlined to keep the buying process simple & fa Told them what I was looking for & they found the right vehicle on their lot. The whole process was streamlined to keep the buying process simple & fast More
by Michele
Employees Worked With
Ellsworth Speight
January 18, 2018
New truck Went in for an oil change and left with a new ford raptor. Ellsworth and Kevin are amazing to work with and very knowledgeable. Second truck purchased Went in for an oil change and left with a new ford raptor. Ellsworth and Kevin are amazing to work with and very knowledgeable. Second truck purchased here. More
by Money21
Employees Worked With
Kevin, Ellsworth
