Metro Ford of OKC

Efficient Service Department Sascha Blackburn has been my contact service representative in each of my recent visits, and quickly gets me checked in. He informs me by text to cont Sascha Blackburn has been my contact service representative in each of my recent visits, and quickly gets me checked in. He informs me by text to contact them, and calls to verify their recommendations for repair. He gives me the price, and calls when service is complete. On the other hand, the Ford dealer where I bought my C-Max took ten working days to change a thermostat under warranty, and informed me that the mechanic assigned to my car had a backup of ten vehicles and he couldn't get to mine for a week and a half. That is why I chose Metro Ford, and am happy with my choice. More

Inaccurate Diagnosis I went in to have the oil changed, tires rotated and a diagnostic test run on the Check Engine Light. They came back with two parts to be replaced, p I went in to have the oil changed, tires rotated and a diagnostic test run on the Check Engine Light. They came back with two parts to be replaced, parts and labor were around $1000. The service representative made this fix feel like an immediate need for my car to operate without failure, but in fact, the car was fine. I had a second opinion from a local mechanic, Cherokee Hill Auto, who charged less than half the price for the diagnostic test, did not find the same issue as Metro Ford, reconnected the vacuum hose and replaced a sensor for about $200. Will not return to Metro Ford for any further Auto Service. More

F150 Service Very quick service while I waited. No issues. Waited in waiting area and worked while truck was serviced. Recommendations of items needed for maintena Very quick service while I waited. No issues. Waited in waiting area and worked while truck was serviced. Recommendations of items needed for maintenance of truck.. More

Professional service I called for a Saturday appointment and was worked in to get the service required for my vehicle taken care of the sales person was very professional I called for a Saturday appointment and was worked in to get the service required for my vehicle taken care of the sales person was very professional and concerned with my time they did the service quickly the service writer Also verified that all recalls were taken care of went over the condition of my vehicle with me and made recommendations I would highly recommend this service department and Metro Ford as a whole More

warranty work My truck was having issues with the screen, radio, climate, everything. I brought it in and Sasha was great to work with me setting an appointment soo My truck was having issues with the screen, radio, climate, everything. I brought it in and Sasha was great to work with me setting an appointment soon and had the truck I needed to continue to work. I'm a general Contractor and need a truck. The part came in a couple of days and the repairs were quick. He even reminded me it was close to the next oil change and we took care of that too. No one is ever glad to take their truck in for repairs, but it's nice when the crew makes it pretty painless. More

Love my new Mustang Went in to look at a Mustang. Arturo Deloera showed me multiple vehicles and worked to see what else he could get when I was going back and forth on Went in to look at a Mustang. Arturo Deloera showed me multiple vehicles and worked to see what else he could get when I was going back and forth on color and options. Excellent experience overall. More

quick, smooth sale I was really impressed with Metro Ford! No games, just a quick, smooth sale. Everyone from the GM to the document person exceeded my expectations but I was really impressed with Metro Ford! No games, just a quick, smooth sale. Everyone from the GM to the document person exceeded my expectations but mostly my sales person! He was awesome! More

Research Department Van. Work got done well and in a timely manor. Had to cut back on the job due to pricing. We only have a service fleet of one. Work got put off that needs Work got done well and in a timely manor. Had to cut back on the job due to pricing. We only have a service fleet of one. Work got put off that needs to be done in future due to cost. More

Quick friendly service. I brought my vehicle in for an oil change and was greeted by Sacha Blackburn, he was friendly and willing to help with my service needs. I brought my vehicle in for an oil change and was greeted by Sacha Blackburn, he was friendly and willing to help with my service needs. More

Great experience everytime Courteous, professional staff. They always come through and deliver what they promise. I have done business with the commercial shop on many occasio Courteous, professional staff. They always come through and deliver what they promise. I have done business with the commercial shop on many occasions and never been disappointed. More