Metro Ford of OKC

Great service Everyone in the service department was extremely helpful, Sacha did a great job keeping me updated as did the rental car team. My only suggestion woul Everyone in the service department was extremely helpful, Sacha did a great job keeping me updated as did the rental car team. My only suggestion would be the addition of an automated car washing service. When my vehicle is in the shop for an extended period of time, especially for a warranty repair, I'd like to have it returned clean. More

Poor scheduling On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was t On 7-15-19 I made an appointment for recall notice 19S17. The appointment was for 7-22-19 at 7:00am. I was at Metro Ford at 6:55am on 7-22-19. I was told it would take until mid afternoon to complete the repair. At 1:51pm I was contacted by Conner that my Explorer would not be ready until around 5:00pm. At 4:48 pm I was contacted by Conner informing me that my SUV would not be repaired today but they would get to it first thing the next day. I was contacted by Conner, 7-23-19 at 9:51am, that my SUV was repaired and ready to be picked up. Apparently making an appointment a week ahead of time and showing up on time means nothing. Apparently your service managers really have no idea when your vehicle will be ready. I believe they knew at 7:00am on 7-22-19 that they weren't going to service my vehicle that day. They could have contacted me and asked me to bring it in on 7-23-19. More

Very pleasant and smooth This was an out of town purchase of a used vehicle. Charles gave me an accurate description of the vehicles condition. He answered many questions and This was an out of town purchase of a used vehicle. Charles gave me an accurate description of the vehicles condition. He answered many questions and very pleasant. When I arrived from out of town to make the purchase, he stayed late and made sure everything was acceptable. I could have purchased the auto unseen with this dealership. More

Easy breezy Had a couple of things to update said it would take 2 hours good to go in an hour and a half. These guys rock Had a couple of things to update said it would take 2 hours good to go in an hour and a half. These guys rock More

New Ford Truck I found a deal to good to pass up on a new Ford F-150. The whole process was quick and easy and I would recommend to others. I found a deal to good to pass up on a new Ford F-150. The whole process was quick and easy and I would recommend to others. More

New truck Kirk was my salesman all went smoothly as I was prepared to trade vehicle and new what I wanted so I would recommend this dealership they will take ca Kirk was my salesman all went smoothly as I was prepared to trade vehicle and new what I wanted so I would recommend this dealership they will take care of you More

Used truck purchase Clint helped me get into another Toyota Tundra 4x4 after losing mine in a fire. He went above and beyond the call of duty to find just the right truc Clint helped me get into another Toyota Tundra 4x4 after losing mine in a fire. He went above and beyond the call of duty to find just the right truck and did. The staff is great and everyone treats you so good. Just like family. I'll be looking forward to going back for oil changes or just to say hi. More

Excellence of care and followup with Metro Ford of OkC very pleased with the overall experience. Did what they said they would do. Very friendly staff and nice customer waiting area. Will recommend to frie very pleased with the overall experience. Did what they said they would do. Very friendly staff and nice customer waiting area. Will recommend to friend and family. More

Brought car in for Oil change and other necessary work All services required were down in a timely manner. The check out and the service manager were very polite and I think the price for the services per All services required were down in a timely manner. The check out and the service manager were very polite and I think the price for the services performed were reasonable. More

Great experience. Helpful, friendly, informed, good advise, communicated with me about what was going on. I want to say THANK YOU Justin for taking good care of my car. Helpful, friendly, informed, good advise, communicated with me about what was going on. I want to say THANK YOU Justin for taking good care of my car. More