Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford of OKC
Oklahoma City, OK
2,502 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,503 reviews
May 13, 2020
Slow to respond and poor communication I wanted to do a deal out of state and honesty Mason didn't seem to want to do business with me. We spoke on the last day at the end of the month and I wanted to do a deal out of state and honesty Mason didn't seem to want to do business with me. We spoke on the last day at the end of the month and he was impatient with me once he realised he wasn't going to get a sell that day, which is fair enough. But, he then said he would reach back out once the craziness of month end was finished. Several days went by and this never happened. A week later a finance person passed the phone back to Mason and so we ended up talking again. This time, he was quick to tell me the reason why no one has tried to call me the last week is that my credit application was incomplete (which it had all the *required fields filled in... turns out more was actually required). I then asked why, if my application was incomplete, I was not notified earlier (I had been calling each day and told each day the had my application and a sales manager would be in contact with me shortly) of this so I could rectify the problem without days going by. He basically said, it was because they were busy with other customers, so those customers with incomplete forms, were left untouched. He said I needed to go refill out the application. I refilled out my credit application and was told, again I would be contacted by a sales manager soon. Two more days went by with no call. I called back, this time asking to speak with someone other than Mason. This person said, my application was missing a phone number and some other details again, but he simply asked me for those details over the phone and completed the form for me on the spot. He made me wish Mason had done this for me two days ago. In the midst of all this I had emailed the GM there three times complaining about my experience asking for some help in getting connected to someone who could help me. He never responded to any of my emails. More
by 1354Card
Employees Worked With
Mason Spain
May 13, 2020
Excellent salesman. Was straight to the point and didn’t hold any punches. I Would recommend him to anyone. Worked to get what was expected from me. hold any punches. I Would recommend him to anyone. Worked to get what was expected from me. More
by jasondt76
Verified CustomerEmployees Worked With
Dustin
May 13, 2020
Justin in Service did an excellent job on calling me letting me know what was wrong with my trucks getting them fixed and out the door.In a timely manner I would say overall this place is very professio letting me know what was wrong with my trucks getting them fixed and out the door.In a timely manner I would say overall this place is very professional and gets the job done right. More
by Rob Dunlap
Employees Worked With
Justin Payne
May 13, 2020
Chris Derrick is absolutely THE MAN! I will never buy from anyone else. I’ve bought 7 trucks, a car, and two vans from him. Over $300,000 in vehicles and he makes it a joy every time!!! from anyone else. I’ve bought 7 trucks, a car, and two vans from him. Over $300,000 in vehicles and he makes it a joy every time!!! More
by jeremiahcbryant
May 12, 2020
If I could give them zero stars I would. This place was terrible and will never go back. This is the third bad experience I’ve had with them. This last time cause $3k worth of body damage to my truck and t terrible and will never go back. This is the third bad experience I’ve had with them. This last time cause $3k worth of body damage to my truck and two months of my time. I was never contacted by management to resolve the issue nor do they act like they care. This dealership suffers from lack of leadership and training, not to mention supervision. More
by ERICBLADES73
Employees Worked With
Other Employees :
Markennia Turner, David Wilson, David Koehn, Jeffrey Crichley, Michael Brad Hinkle, Richard Unrein
May 12, 2020
The last time I was in there my paperwork said you rotated my tires. Why doesn’t car fax know you did that. Your customer service person said you did that every time I had an oil change. But car fax n rotated my tires. Why doesn’t car fax know you did that. Your customer service person said you did that every time I had an oil change. But car fax not knowing that they were rotated makes me wonder if they really were. Really can’t give a rating til I know and answer to my question. More
by MALYTCH67
Employees Worked With
Don’t know names
May 12, 2020
vehicle service Great people in service department. Very helpful answering questions I had and good service. David helped me with things that I did not understand a Great people in service department. Very helpful answering questions I had and good service. David helped me with things that I did not understand about my digital eqiupment More
by NOWDEM
Employees Worked With
David Wilson
May 12, 2020
Finance guy typed incorrect numbers on my contract,causing my deal to cancel out.This experience with Metro Ford has been a nightmare.I will not send friends or family to do business with the contract,causing my deal to cancel out.This experience with Metro Ford has been a nightmare.I will not send friends or family to do business with these guys. More
by adriandavis972.ad
May 12, 2020
Metro Ford of OKC Excellent folks to work with both on the service side as well as sales. Check them out for yourself! They will help you in anyway they can. Excellent folks to work with both on the service side as well as sales. Check them out for yourself! They will help you in anyway they can. More
by akingjr73
Employees Worked With
Jim Arnold
May 12, 2020
New Car Bought a 2020 Ford Expedition from Kelly Browning of Metro Ford OKC and the experience was awesome. Kelly was pleasant and very professional! 2nd veh Bought a 2020 Ford Expedition from Kelly Browning of Metro Ford OKC and the experience was awesome. Kelly was pleasant and very professional! 2nd vehicle we have purchased from this dealership. More
by HDRIDEROKC
Employees Worked With
Other Employees :
Michael Wilkerson, Kelly Browning, Jim Arnold
