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Metro Ford of Madison - Service Center

Madison, WI

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10 Reviews

10 Reviews of Metro Ford of Madison - Service Center

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October 10, 2024

Poor communication wanted a seat bottom they only installed new foam pad then put worn fabric top cover back on very slip shod repair that cost too much I will never return good thing we have other F More

by laketownejim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason quinn
February 10, 2021

Just picked up my Explorer after having it there for a recall. Started driving down the road and could hear air, my window had been left open about an inch all night. Called the service manager to see how More

by Reger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hoerstmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2019

This dealer Rocks! Mike Hoerstmann is the most knowledgeable service manager I have ever met, thank you Mike! Clean dealership with great staff and selection new and us More

by RockLake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Harbort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hoerstmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2018

Oil change I went in for an oil change only because I didn’t need a tire rotation I had just replaced the tires but I guess 54.00 dollars for just an oil change More

by Richard 2918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fisher , Megan/y119
September 02, 2017

break down What a wild start to the weekend going to the Dells camping on the ramp to the interstate sounded like the truck blew up mabey transmission , stopped More

by Stu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Burns, GM, Tony Baker
February 24, 2017

Back On The Road, Again I want to thank General Manager Tony Baker, his excellent management staff, and technician Bob Peterson for his expertise and long hours to resolve is More

by bfaanes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Acker, Mike Hoerstmann, Mark Vanderwaal
December 10, 2015

Still can't believe it Terrible. Took the car in for spark plugs. They charged over $600! In the process, the mechanic broke another part and they wanted to charge another $ More

by Unsatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department, manager and slimey sales rep
September 18, 2015

Negligent service I was charged $613 to replace all 6 spark plugs and 1 coil. This is after the $75 diagnostic fee. While doing to repairs, the mechanic broke something More

by Unsatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Advisor
May 01, 2014

RUN...Do not go here 2011 I had transmission issues right before my warranty expired. Took the Escape there and they gladly told me they would service it. 2 WEEKS later More

by Howard78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Vanderwaal
May 01, 2014 -

Metro Ford of Madison responded

We are sorry that the reviewer feels he had a bad experience at our dealership. Our goal at Metro Ford of Madison is to provide excellent customer service with everyone who trusts us to service their vehicle. In this instance, our service department (Capitol Ford at that time) did overhaul the transmission of the reviewer on October 6, 2011, when the vehicle had 57,246 miles on it. The transmission work was covered under the 5yr/60K mile factory warranty from Ford. The work was completed as per the guidelines from Ford and there was an additional 12 month/12K mile warranty on the parts and labor from that service. Since the vehicle now has around 87K miles on it and more than 12 months had passed the warranty on the parts and labor were unfortunately no longer in effect. This is the information that was passed along to the reviewer when he contacted our service department recently. We understand the frustration with the new repair that is needed on the vehicle. It does appear from the review that the problem is with a leaking axle seal and not the transmission itself which will certainly reduce the cost of any repairs needed. Axle seal leaks can be a problem and, when they occur, do allow dirt, salt and other debris to get into the axle joint. Thank you for the opportunity to reply to this review.

September 12, 2011

I've always been treated really well here. I have a Ford Freestyle that just had about $800 worth of work done on it. I've been real happy with their service especially the person I deal with, Mark Vandebur More

by Engel_L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Vandeburgh