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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
August 09, 2018
Sales and service Troy Hanlon friendly and informative. As always fast, quality work. Have been purchasing and getting cars serviced since 1990. It’s 2018. Says it all Troy Hanlon friendly and informative. As always fast, quality work. Have been purchasing and getting cars serviced since 1990. It’s 2018. Says it all! More
by dferg2261
Verified Customer
August 08, 2018
Dan Ketchum was fantastic!! Dan was a pleasure to do business with. He knew what we were looking for, wasn’t pushy, let us enjoy the car buying experience. Thanks Dan! We abso Dan was a pleasure to do business with. He knew what we were looking for, wasn’t pushy, let us enjoy the car buying experience. Thanks Dan! We absolutely love the car and will recommend you to family and friends. Great car buying experience. More
by JOJOMA1964
August 08, 2018
Excellent Service I don't use any other dealer for my business and personal vehicles. The service couldn't be better. Bill Hurley is professional, reliable and truthf I don't use any other dealer for my business and personal vehicles. The service couldn't be better. Bill Hurley is professional, reliable and truthful. I tell him what I'm looking for and he finds it for me. He completely takes the hassle out of buying a vehicle. He gets all the paperwork organized and works a crazy schedule to accommodate mine. I couldn't be more pleased. More
by AQUATURF
August 08, 2018
Excellent! Very courteous quick service that’s affordable. Friendly workers and it’s nice to have people you feel you can trust. I can definitely recommend to ot Very courteous quick service that’s affordable. Friendly workers and it’s nice to have people you feel you can trust. I can definitely recommend to others! More
by CMAV4
August 06, 2018
Easy Friendly Great to deal with. walked riht in showed what vehicle i wanted to look at. got the keys right away and was able to test drive. once at the finance pa Great to deal with. walked riht in showed what vehicle i wanted to look at. got the keys right away and was able to test drive. once at the finance part was smooth and very helpful. got me to the price i wanted and payment with no fighting4 More
by DEVON_P
Employees Worked With
Michelle Hamel, Joe Camuglia
August 06, 2018
service emergency 4 days with a new car and we get a nail in the tire. We call our salesmen Tony Simone. Tony puts us to service with Rob Hitchcock. Car went there imm 4 days with a new car and we get a nail in the tire. We call our salesmen Tony Simone. Tony puts us to service with Rob Hitchcock. Car went there immediately. Rob took care of it immediately with no issues. Excellent quality service all around at Metro Ford . Very impressive!! More
by JMNOTAR
August 06, 2018
good knowledgeable service service writer was knowledgeable, too long for an oil change and tire rotation 1.75 hrs with an appointment. Unfortunately this is why people go to t service writer was knowledgeable, too long for an oil change and tire rotation 1.75 hrs with an appointment. Unfortunately this is why people go to the quick oil change locations. More
by GSEARL55
Employees Worked With
William Thorpe
August 05, 2018
Sue ‘s new escape Great prices, great rebates and overall great experience w salesman Dan and financing person Bill. Owners shoke my hand and appreciated the business. Great prices, great rebates and overall great experience w salesman Dan and financing person Bill. Owners shoke my hand and appreciated the business. Made shopping for new car easy More
by MOTTHORSES
Employees Worked With
Other Employees :
Victoria McLaughlin, Rob Dariano, Bill Marincic
August 05, 2018
Happy Days So happy with my new vehicle. My salesman was Joe Shanks...perfect in every way. I was able to take my time with my decision which meant so much to me So happy with my new vehicle. My salesman was Joe Shanks...perfect in every way. I was able to take my time with my decision which meant so much to me. Joe exhibited the upmost in patience while explaining all of the bells and whistles. Very Happy! More
by WONDERSSCHEN
Employees Worked With
Michelle Hamel, Joe Shanks
August 02, 2018
Nice doing business with this dealership. Personnel were very helpful with taking care of my problem with my F-150. Will do business with Metro aas long as I am a Ford customer. Personnel were very helpful with taking care of my problem with my F-150. Will do business with Metro aas long as I am a Ford customer. More
by ROYEARLEY
Employees Worked With
