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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
August 13, 2018
great experence buying a new F250! I had a great experience with Kevin Ruscio and Michelle Hamel buying a new F250 and trading in my 5-year old F150. I bought and had the F150 serviced I had a great experience with Kevin Ruscio and Michelle Hamel buying a new F250 and trading in my 5-year old F150. I bought and had the F150 serviced at Metro Ford, and have had a great service. More
by chris
Verified Customer
August 13, 2018
First oil change, etc. since purchasing my new Ford Focus Friendly Customer Service, easy to make appointment, comfortable waiting area, car serviced in an adequate amount of time. Information given to me abo Friendly Customer Service, easy to make appointment, comfortable waiting area, car serviced in an adequate amount of time. Information given to me about what upcoming services should be done in the future. More
by LALBEE
Employees Worked With
Bill sold me the car. Don't know who serviced it., Bill Marincic
August 13, 2018
Didn’t leave with a great experience Getting an estimate was honestly quick and easy. I was told the car was done when promised however when I went to pick it up, it was clear that the pa Getting an estimate was honestly quick and easy. I was told the car was done when promised however when I went to pick it up, it was clear that the paint didn’t match. I expect they should have realized this after the paint dried so I shouldn’t have been inconvenienced expecting my car to be done. Maybe they were hoping I didn’t notice? They kept it a few more days and the paint looked better. I hadn’t noticed a couple places where the bumped wasn’t completely pushed together sand my boyfriend noticed where the bumper and grill weren’t snapped together. More
by MMARTEL5
Employees Worked With
I don’t remember the names of the guys in the Collision Center.
August 13, 2018
stress free visit as usual professional work as always, we have worked with jay Ostrander several times in the service department always courteous and pleasant, Metro Ford is l professional work as always, we have worked with jay Ostrander several times in the service department always courteous and pleasant, Metro Ford is lucky to have such an employee representing your business he deserves an award. Hats off to the sales and service team (Joe Riscica )was the salesmen who sold my wife and myself two 2016 150's very pleasant person More
by RTYMCHYN
Employees Worked With
Other Employees :
Joe Riscica not listed was exceptional and knowlegeable sold us two 2016 150's, Michelle Hamel, Joe Shanks, Bill Marincic
August 12, 2018
no followup Nicole was great but the person who was supposed to call us back never did so ended up doing a deal in Vermont. Would recommend her but not sure I wo Nicole was great but the person who was supposed to call us back never did so ended up doing a deal in Vermont. Would recommend her but not sure I would come back based on the lack of follow through on the other level More
by JLDRUZBA
Employees Worked With
August 11, 2018
Awesome They were very polite And helpful. It was very easy process. I would buy another vehicle and send others to the dealership.. very clean and courteo They were very polite And helpful. It was very easy process. I would buy another vehicle and send others to the dealership.. very clean and courteous. More
by NATASHA71765
August 10, 2018
Title Great people to work with, they listen to your concerns and make you feel that they truly care. Can't ask for a more professional group of people Great people to work with, they listen to your concerns and make you feel that they truly care. Can't ask for a more professional group of people More
by TFDHANNA
August 10, 2018
Darlene Shafran Darlene was up front and honest,. Very care free and no high pressure sales. Once I found a truck the deal was quick and effortless. I would recommen Darlene was up front and honest,. Very care free and no high pressure sales. Once I found a truck the deal was quick and effortless. I would recommend Darlene to friends and family. More
by MRB
August 10, 2018
Mechanic got oil all over my grey interior brand new 2018 F1 Given a bad rate because even though they tried to get oil out of interior it was unsuccessful and I’m stuck with stains on a truck that I bought with Given a bad rate because even though they tried to get oil out of interior it was unsuccessful and I’m stuck with stains on a truck that I bought with 2 miles on it More
by JROGERS20
Employees Worked With
Michelle Hamel, Don Eden, Vince Smeaton
August 09, 2018
Night drop, autobot chatbot service broken I contacted someone from service via chat on website and scheduled car for oil change and car not in park issue. When I called to check status at 11 I contacted someone from service via chat on website and scheduled car for oil change and car not in park issue. When I called to check status at 11 am, I was told no one looked at car and all they could do was oil change. I was disappointed since I dropped car off via night drop and used online service chatbot to ensure scheduling. More
by JMOTLER1
Employees Worked With
