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Metro Ford
Schenectady, NY
4,997 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,997 reviews
September 16, 2018
nice people to work with but I would have rated it a 5 but my car smells like dirty sweat socks after the service. Looks like they vacuumed, perhaps the vacuum needs at new filte I would have rated it a 5 but my car smells like dirty sweat socks after the service. Looks like they vacuumed, perhaps the vacuum needs at new filter. Spayed freshener twice, but smell has returned. More
by fordescape2014
Verified CustomerEmployees Worked With
i dont really know if I worked with Don, but all the service people were awesome, Don Eden
September 16, 2018
Excellent experience The Service and sales experience was excellent with metro ford salesman did an very good job. Would definitely buy there again excellent quality used The Service and sales experience was excellent with metro ford salesman did an very good job. Would definitely buy there again excellent quality used vehicles! More
by MDC18697
September 14, 2018
Always good service for our 2 aging vehicles These guys are always flexible with us bringing our cars in last minute. They are honest and a good price. We would highly recommend Metro Ford Quic These guys are always flexible with us bringing our cars in last minute. They are honest and a good price. We would highly recommend Metro Ford Quick Lane! More
by GINNYGORUN
Employees Worked With
September 14, 2018
Easy scheduling First time customer, quick and easy to get in. Accomplished all I asked plus a few recall fixes. I’ll be going back from now on! First time customer, quick and easy to get in. Accomplished all I asked plus a few recall fixes. I’ll be going back from now on! More
by derue44
Employees Worked With
September 13, 2018
Great customer service This is the 3 rd truck I purchased from metro ford. Every time has been a great experience. This was the second truck purchased from Nicole. Would hig This is the 3 rd truck I purchased from metro ford. Every time has been a great experience. This was the second truck purchased from Nicole. Would highly recommend her as your sales person. More
by BETHGRAY121
Employees Worked With
September 12, 2018
Purchase We really liked working with Kevin it was a seamless transaction with no pressure. We would highly recommend anyone to work with him and Metro Ford. We really liked working with Kevin it was a seamless transaction with no pressure. We would highly recommend anyone to work with him and Metro Ford. More
by KRAUSEFAM1
Employees Worked With
Kevin Ruscio
September 12, 2018
Quick and pleasant! All Metro Ford staff was very pleasant and easy to work with. Our transaction went through very fast and was extremely easy! There was no back and f All Metro Ford staff was very pleasant and easy to work with. Our transaction went through very fast and was extremely easy! There was no back and forth trying to come up with a number. We went to Metro Ford around 12:30, test drove the Explorer, made the deal and went back 2 hours later to complete the paperwork and to take our new Ford home! More
by SLBROWNDC
Employees Worked With
Bob, Kim Leonard, Michelle Hamel
September 11, 2018
New Transmission They understood it should be free and after a short conversation they agreed. I appreciate the quick decision. The turnaround time could have been les They understood it should be free and after a short conversation they agreed. I appreciate the quick decision. The turnaround time could have been less but overall a good job More
by p4t.kelly
Employees Worked With
Bill Hearley
September 11, 2018
Inspection Needed some repairs for my inspection and they did it in a timely manor and did just what I asked to get it inspected and safe for the road . Needed some repairs for my inspection and they did it in a timely manor and did just what I asked to get it inspected and safe for the road . More
by DOC74M
Employees Worked With
Jerry Dariano
September 11, 2018
Fair price, decent work, long wait A two hour job took almost seven hours. The work is generally well done and the price was fair (received 10% off because of the long wait). Didn't a A two hour job took almost seven hours. The work is generally well done and the price was fair (received 10% off because of the long wait). Didn't appreciate the wait however. More
by RIUSNY
Employees Worked With
Don Eden
