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Metro Ford
Schenectady, NY
4,997 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,997 reviews
September 18, 2018
Great experience It was good went in with a problem was taking care of and happy with my car after service. Will bring my ford there everytimes I have an issue It was good went in with a problem was taking care of and happy with my car after service. Will bring my ford there everytimes I have an issue More
by yoginram25
Verified CustomerEmployees Worked With
Don Eden
September 18, 2018
terrible service dept Service garage never has a clue what's going on, ordering parts, communication with customers nor their own dealership. Too many hands in the mix. Service garage never has a clue what's going on, ordering parts, communication with customers nor their own dealership. Too many hands in the mix. More
by COLANUT_7
Employees Worked With
The entire garage service
September 18, 2018
No hard sell I'm from out of town; only spend my summers here. I usually get all my service done at home, where I love my Ford dealer (Nick Nicholas), for explain I'm from out of town; only spend my summers here. I usually get all my service done at home, where I love my Ford dealer (Nick Nicholas), for explaining everything clearly to me and not trying to get me to pay for services and parts I do not need. So, I was very happy to get the same kind of service at Metro Ford. I went on a very busy day; so, even though I had an appointment, it did take a little longer than usual. More
by cpagram
Employees Worked With
September 17, 2018
Excellent sales and service. Throughout the process of buying and then having the service department install environmental protection the dealership went out of their way to pleas Throughout the process of buying and then having the service department install environmental protection the dealership went out of their way to please me. Ok More
by Mikey
September 17, 2018
Fantastic Service was outstanding and quick. Would recommend the service department to anybody They were cordial anf very polite. Thank you to all of the sta Service was outstanding and quick. Would recommend the service department to anybody They were cordial anf very polite. Thank you to all of the staff. Go More
by FROGGERMCD
September 17, 2018
came back 3 times to repair an exhaust system correctiy Great team to work with. Troy was great in keeping me updated. Mechs need a little more training in putting an exhaust system in place, 3 times it t Great team to work with. Troy was great in keeping me updated. Mechs need a little more training in putting an exhaust system in place, 3 times it took. More
by tsonnek
September 17, 2018
Excellant sales rep,friendly. Through out the years I have purchased cars from other dealers and Meto Ford is the best experience. The sales department,Anthony Defabio, was very kn Through out the years I have purchased cars from other dealers and Meto Ford is the best experience. The sales department,Anthony Defabio, was very knowledgeable about the vehicle and answered all of our questions. Our next vehicle will be from Metro Ford without a doubt. More
by LINDA48251
September 17, 2018
Love My Ford Family Wouldn’t think of going anywhere else. Love my new Escape. Thanks Tony Simone! They’ve always made my experience there, whether it’s buying a new c Wouldn’t think of going anywhere else. Love my new Escape. Thanks Tony Simone! They’ve always made my experience there, whether it’s buying a new car or getting it serviced, a pleasant one. Michelle and Jt got me through the financial process smoothly and answered any questions I had. And Dave Dariano came to say hi and make sure everything was good.. More
by 4everFord,vb
September 16, 2018
Overall good experience Overall I had a positive experience with Metro and Tony Simone in buying a new f150. Look forward in the future to buying another vehicle there. Overall I had a positive experience with Metro and Tony Simone in buying a new f150. Look forward in the future to buying another vehicle there. More
by KOMOROSKE
September 16, 2018
Smooth sailing As always the way it should be in and out for oil change. Car was we'll taken care of, nice and clean, and parked close to entrance. As always the way it should be in and out for oil change. Car was we'll taken care of, nice and clean, and parked close to entrance. More
by DADSAUTO74
Employees Worked With
