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Metro Ford Miami
Miami, FL
841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 841 reviews
March 24, 2018
Dishonest, Shady, Focused on Themselves Worked with Ana Sandoval the Intenret Coordinator. Seems as though the only thing she can coordinate is leading an interested customer on. Found a veh Worked with Ana Sandoval the Intenret Coordinator. Seems as though the only thing she can coordinate is leading an interested customer on. Found a vehicle online. Received the payment form to place a deposit, and before I could even fill it out and send it back, she sold the car from under me. She never once told me someone else was interested or put any urgency on getting the deposit processed. Absolutely horrible experience and customer service. Prices are fair at best, and their customer service and experience is garbage. Do not buy from her and do not work with Ana Sandoval. More
by Peter.ceccarelli
Employees Worked With
Ana Sandoval
January 30, 2018
I had a great experience while at Metro Ford. When I first got there I was greeted by a gentleman named Lance. We hit it off and it felt like a buddy selling me a car. I' while at Metro Ford. When I first got there I was greeted by a gentleman named Lance. We hit it off and it felt like a buddy selling me a car. I'd have to say he was very patient he listened to everything that I asked and gave me a great deal! Go ask for Lance if you want to meet a really cool guy when buying a car More
by Cisco15
Employees Worked With
Lance
January 16, 2018
I’m a happy customer you just bough a 2018 Ford Escape Amazing service I recibe at Metroford, Sheldon Holland and the complete team finance department make it possible for me to drive out in my new 2018 F Amazing service I recibe at Metroford, Sheldon Holland and the complete team finance department make it possible for me to drive out in my new 2018 Ford Escape More
by Gloria Ford Escape
Employees Worked With
Sheldon Holland
December 08, 2017
Do not go to Metro Ford DO NOT GO TO METRO FORD. I gave Metro Ford my car on November 13 to get two of my door fixed and it’s now December 8th and I still haven’t received my DO NOT GO TO METRO FORD. I gave Metro Ford my car on November 13 to get two of my door fixed and it’s now December 8th and I still haven’t received my car . No one has contacted about my car , every other day I have to contact them . I can never reach the manager of the place. The auto body shop lady was being rude to my insurance company. She didn’t want to send any additional information to my insurance to fix my vehicle. No one can tell me when my car will be fixed . I’m disgusted with this company and I will let everyone know not to go there. If I have to talk to the president of Metro Ford that is what I will do . Their CUSTOMER SERVICE SUCKS!!!!!!!!!! I feel like they are holding my car hostage SMH More
by Rene
Employees Worked With
Roger
September 03, 2017
The Worst experience I ever had in dealers This was The Worst experience I have ever had in dealer. Fui a sacar un Ford focus y el mánager autorizó sacarlo esperando por el financiamiento del This was The Worst experience I have ever had in dealer. Fui a sacar un Ford focus y el mánager autorizó sacarlo esperando por el financiamiento del banco, Juan (vendedor) no se comunicó conmigo hasta el tercer día pidiendo más requisitos, cuando decidimos cancelar la compra, fue la metamorfosis del staff incluyendo a uno de los mánager ( el cual nunca se presentó formalmente), las evasivas eran en todo momento, las malas caras y la demora en atenderme fue desastrosa, el chantaje no se hizo esperar, q hasta q no entregara la segunda llave no me devolvían el depósito q había hecho, en ese mismo momento fui a la casa y les entregue la dichosa llave y la respuesta del mánager fue q esperara a q me reembolsaran el Di ero a la cuenta. Al día siguiente fui por el recibo de mi dinero y el mismo mánager me dijo q ya todo estaba en camino q al mediodia me llamaba para q recogiera el cheque......hace 4 días y ni una llamada ni dinero de vuelta.....LA INFORMALIDAD, LA IRRESPONSABILIDAD, LA POBRE PROFESIONALIDAD ES LO Q CARACTERIZA A ESTE DEALER..... More
by Walt
Employees Worked With
Juan, y un mánager blanco parece cubano
August 31, 2017
I love my new car Nice place and nice staff. Ths guy that sold me my car was very helpful his name was Jimmy Lance. I will be coming back for services. Nice place and nice staff. Ths guy that sold me my car was very helpful his name was Jimmy Lance. I will be coming back for services. More
by ford lover
Employees Worked With
Jimmy Lance
August 18, 2017
Great experience Went to Ford to look at for a new car and honestly was walking out the door with my mother till Jose Diaz stopped us and convinced me till I finally a Went to Ford to look at for a new car and honestly was walking out the door with my mother till Jose Diaz stopped us and convinced me till I finally agreed. I couldn't be any more happier with my Ford Edge and all thanks to him. By far the best. Gracias More
by Cruz,jessica91
Employees Worked With
José Díaz
July 22, 2017
Excellent Service! I purchased a 2014 Ford F-150 and the service was amazing. Great customer service. Thank you to Chuck and Yassar at Metro Ford for the excellent serv I purchased a 2014 Ford F-150 and the service was amazing. Great customer service. Thank you to Chuck and Yassar at Metro Ford for the excellent service you guys have provided. More
by 1234
Employees Worked With
Yassar, Chuck
July 07, 2017
El mejor dealer Metro Ford Buen lugar para comprar carro. Charlie Gallardo y Jose Diaz me ayudaron con el F150 que yo queria y me dieron muy buenos descuentos, el servicio al cl Buen lugar para comprar carro. Charlie Gallardo y Jose Diaz me ayudaron con el F150 que yo queria y me dieron muy buenos descuentos, el servicio al cliente fue el mejor que he tenido y recomendaria a todos mis amigos que quieran comprar carro a Metro Ford. More
by Manuel Orbegozo
Employees Worked With
JOSE DIAZ , CHARLIE GALLARDO
July 06, 2017
GO ELSEWHERE! A bunch of shady salesmen If I could give 0 stars, I would. I went in for a Ford Escape on June 7th. I paid a deposit on this date. The car didn't arrive as promised until yest If I could give 0 stars, I would. I went in for a Ford Escape on June 7th. I paid a deposit on this date. The car didn't arrive as promised until yesterday July 5th (I was originally told 3 days.) I was getting ready to sign the paperwork yesterday, and the quote was almost $40 higher a month than they promised. I asked for my money back. The sales manager told me, he would let me know if they could reimburse me but they probably couldn't. **Horrible customer service, total lack of professionalism, and NO IDEA what they are doing.** Go elsewhere! More
by ashleydmiami
Employees Worked With
lino, juilo, raul, austin, the "sales manager"
