Metro Ford Miami

GO ELSEWHERE! A bunch of shady salesmen If I could give 0 stars, I would. I went in for a Ford Escape on June 7th. I paid a deposit on this date. The car didn't arrive as promised until yest If I could give 0 stars, I would. I went in for a Ford Escape on June 7th. I paid a deposit on this date. The car didn't arrive as promised until yesterday July 5th (I was originally told 3 days.) I was getting ready to sign the paperwork yesterday, and the quote was almost $40 higher a month than they promised. I asked for my money back. The sales manager told me, he would let me know if they could reimburse me but they probably couldn't. **Horrible customer service, total lack of professionalism, and NO IDEA what they are doing.** Go elsewhere! More

I found this dealer to be dishonest I would advise buyers to be very cautious with this dealer. I visited the dealer on May 2017 and agreed to lease a Ford Explorer only if they would I would advise buyers to be very cautious with this dealer. I visited the dealer on May 2017 and agreed to lease a Ford Explorer only if they would take my vehicle, a Kia Sorrento EX 2016 that I leased from Kia Braman / Kia Motor Finance, so that I would have to incur leasing disposition fees. The sales manager told me not to worry, he would keep the Kia Sorrento and buy straight from Kia Braman, and that this was a normal practice. In his words, all I was to worry was about the new lease payment with Metro Ford. I agreed to the deal, left my vehicle at the dealership and walked out with the Ford Explorer. A month later I receive a bill letter from Kia charging me $400 for disposition fees!?!?!? I contacted Kia Motor Finance, and was informed the vehicle was returned to the dealership!?!?!? I contacted Metro Ford, left voice mail, wrote emails, and nobody responded to my query. I drove to Metro Ford, and met the Sales Manager. He excused himself, said he decided he wouldn't keep the Kia Sorrento and returned to the original dealer. I asked how come. His answer was even more evasive, and that I would be responsible for picking up those charges from Kia. I felt disrespected as a consumer and cheated. More

Don't trust them. Do not trust them. I wish I could give them no stars. The most dis honest dealership ever. My daughter called a head of time for financing because she Do not trust them. I wish I could give them no stars. The most dis honest dealership ever. My daughter called a head of time for financing because she was traveling from Tampa they told her she was approved and all. When she got to the dealership she met with Sales manager Norvell who also told her you're good. They coached her in to what to say to the bank when they called for the interview. She put down $1000 they put on the paper work $1700 so that the deal goes through. They even said they paid the bank Safco to take the deal. Yes her credit wasn't good but they knew that a head of time. Now a month in a half later the deal wasn't approved and they sold her car she traded in and now they won't give her down payment back stating they are going to charge her $10 for every day she had the car and for mileage. It only is she out of her car now also out of her money. We are going to yell this to the world until these dealerships stop taking advantage of people. More

Horror! Bought a Ford Explorer from this dealership and went ahead with full Premium Maintenance Package to ensure my peace of mind....unfortunately, I di Bought a Ford Explorer from this dealership and went ahead with full Premium Maintenance Package to ensure my peace of mind....unfortunately, I discovered that the car was not maintained at all. After bringing the Explorer to a third party mechanic, we found that the original air filter was still in place after several Full Maintenance Appointments. Imagine, after the 50,000 miles check up, I had the battery fail the next day!!! The NEXT DAY! Wipers were repeatedly not changed as required, even after my initial complains when caught them the first time. The list goes on and on. I am now dealing directly with FORD MOTHER HOUSE for reimbursement and keeping my legal options well open, for what seems to me as a clear example of systematic ineptitude OR FRAUD! .....That is for the Ford Explorer, but I also maintained my other car, a Ford Transit, through them. The same, incredible and fraudulent behavior costed me several thousand dollars of repairs at a third party mechanic. I saved all the parts for a possible legal action to get reimbursed! Again, the list is long. In October I brought the Transit in for full check-up and maintenance, with specific instructions to check the brakes. That was in October; in March I started hearing a noise from the brakes. Brought the car to a third party mechanic, who was horrified by the condition of the brakes. He had to replace, pads, calipers, shoes, rotors for a total of almost $900. He specified that if someone had checked the brakes in October the pads would have been changed for sure!!! and I would have avoided further damages. Funny enough, and sad, when I confronted the Metro Ford representative, he blatantly stated that the brakes had not been checked in October ....WHILE ON THE RECEIPT IT CLEARLY MARKS THAT THE BRAKES HAD BEEN CHECKED! Other damages resulting from lack of maintenance amounted to an additional $1,800 of repairs at a third party mechanic. ALL PARTS ARE SAVED FOR REIMBURSEMENT OR LEGAL ACTION! Another occurrence to the Transit was when they replaced a few light bulbs, but screwed in one incorrectly, which came out of the socket within one day and damaged the enclosure, fusing it down! The representative...confronted with yet another complaint...offered his apologies, saying he would take a look at it, but said nothing could, or would, be done for the now damaged and fused encasing. We hope no one else will suffer because of this dealership! More

Find another Ford dealer This was the worst experience I ever had at a car dealer. They took the deposit without having closed the deal and after 3 days they still haven't ref This was the worst experience I ever had at a car dealer. They took the deposit without having closed the deal and after 3 days they still haven't refunded my credit card. They ran my credit score TWICE without even having signed any contract. I ended up going to another car dealer, this is not how you do business and they are just scamming and sending away potential clients with these practices. More