Metro Ford, Inc. - Service Center

When in for a scheduled appointment oil change at 9:30 left at 1 p.m. nothing was done to the truck they said something about the sunroof leaking and needed to order seals to fix it lost a whole day at wo left at 1 p.m. nothing was done to the truck they said something about the sunroof leaking and needed to order seals to fix it lost a whole day at work for nothing very incompetent I would not recommend this place at all More

Best car buying experience ever! Craig Hill was friendly and never pushy. He possessed the ability to really listen to my individual needs as a car buyer and point me towards the vehi Craig Hill was friendly and never pushy. He possessed the ability to really listen to my individual needs as a car buyer and point me towards the vehicle that best suited them. Very knowledgeable about the cars he showed me. I am absolutely thrilled with the 2014 Taurus SEL I ended up purchasing. He never dropped the ball after I left with my car, and was there to make sure my window tinting and interior protection was scheduled and completed. No stress, high pressure antics or dishonesty. I would highly recommend Craig Hill to anyone looking to buy a car from Metro Ford! More

Wonderful! They worked very hard to make sure we got into a car that fit our budget and the needs of our family. They were all very friendly. They even make sure They worked very hard to make sure we got into a car that fit our budget and the needs of our family. They were all very friendly. They even make sure that my two young children stayed entertained. More

Service department I stopped to have my tires checked because the low tire pressure light was on. I thought they would check them and add air. Instead they took picture I stopped to have my tires checked because the low tire pressure light was on. I thought they would check them and add air. Instead they took pictures to make sure there were no dents on all four sides of my car and put it up on a rack. 1 hour and 20+ minutes later I am told there was nothing wrong with the tires and they added air to them. The tire pressure light went out. I went to the cashier office and had to pay $11+ dollars. While I am waiting for someone to tell me where my car was so I could leave, a black ford suv pulls in and says their tire pressure light is on. The service desk man checked his tires and added air to 2 of them and the driver left. I asked why they did his for free and on the spot and I had to wait for mine and pay for the same service. I was told I might have had a nail or a slow leak so they needed to check mine. So I ask the obvious....why didn't you check his? The service man had no answer. E vidently they think and treat women like they are idiots. We have bought multiple vehicles from them and each time I have used their service in the last 3 years I am disappointed. It was my LAST time for service at Metro Ford in Independence. More

Body Shop-Mike Green Mike Green in the body shop is absolutely fantastic to work with! I had some damage that had been done to the front end of my car and they took great Mike Green in the body shop is absolutely fantastic to work with! I had some damage that had been done to the front end of my car and they took great care of it! Mike called me every time he said he was going to, and gave me plenty of updates about everything! It looks great and received great service!! Thanks, Mike! More