Metro Ford, Inc.

Arranged for my son's car to have brake work performed at an estimated cost of $350. Additional work was identified bringing the total bill to $1400. With this additional work, the dealer inf performed at an estimated cost of $350. Additional work was identified bringing the total bill to $1400. With this additional work, the dealer informed me that I would have to pay in person. The price for the original scope of work could be paid over the phone. I was not informed of this payment requirement until after the work was performed. I am 83 years old and could not drive that far. They would not let my son leave with the car to come get me, so I had to call another son who lives 30+ miles away from the dealer to drive over during rush hour to pay on my behalf... This type of customer service is what i would expect from a fly-by-night organization - not one that Ford has selected to represent its brand. More

Met Paul Young some time ago and he was very helpful and friendly. Previously purchased a new vehicle there and was very satisfied with there handling of my purchase in 2009. friendly. Previously purchased a new vehicle there and was very satisfied with there handling of my purchase in 2009. More

Curtis did a wonderful job listening, understanding and helping me find my Expedition. He answered all of my questions and spent alot of time with me explaining the vehicle, options and financing. More helping me find my Expedition. He answered all of my questions and spent alot of time with me explaining the vehicle, options and financing. More outstanding was vehicle pick-up. A full 1+ hours showing me things, paring my cell phone, nav, satellite radio, etc. All in all an incredible experience. More

For my experience, my 1st large purchase on my own George, made sure I was taken care of. He worked for me and helped me get the best deal for my budget. George made sure he listen to what may needs w George, made sure I was taken care of. He worked for me and helped me get the best deal for my budget. George made sure he listen to what may needs were and took them into consideration. My overall experience is that I would recommend my family and friends to pay a visit at Metro Ford and ask for George. :) More

I have given this rating because of the wonderful service I received while purchasing my new Ford Fiesta. Everyone I worked with was very willing to provide me with assistance and I was very happy with my en I received while purchasing my new Ford Fiesta. Everyone I worked with was very willing to provide me with assistance and I was very happy with my end result. More

I was looking to purchase a van and my father found the chevy I bought online. When I called to ask about it I was able to talk to a salesman right away. Franklin had that van ready and waiting for me when chevy I bought online. When I called to ask about it I was able to talk to a salesman right away. Franklin had that van ready and waiting for me when I got there and I was able to test drive it straightaway. From then on it was smooth. Franklin walked me through all the paperwork that I had to sign. Emery got me started on the finance and what I needed. It was such a good experience they are great guys. Franklin kept me laughing the whole time and Emery was trying to get me the best possible loan. Franklin even walked me through the whole dealership to show me where everything was and who to ask for any questions I may have. This is a dealership that I would recommend for any person looking for a new or used car. I will always go back to this dealership for all my future car needs. More

Going to Metro Ford was the best "dealer" experience I have ever had. I drove from over 100 miles away to purchase a truck from these car professionals. They got me right in, none of the " lo experience I have ever had. I drove from over 100 miles away to purchase a truck from these car professionals. They got me right in, none of the " long waiting for credit approval" like most car dealers. We all know what I'm talking about too, the part where you find yourself all most asleep in a tiny office with the smell of yesterdays burnt coffee is in the air! What a great experience, it pays to go to proffesionals at Metro Ford on Noland Road. These guys have been doing this for a long time and it shows. You get in and out with your new car, no hedaches, and still have the rest of the day to drive it around and show it off to your all your friends. Kudos to the team at Metro, making car buying fun and exciting again. P.S. practice your free throws before you go! More

We purchased a new Ford Escape at Metro Ford in Independence, MO. This was our first purchase at Metro, however we have had our Fords serviced at Metro several times. Our experiance was great. Bill Independence, MO. This was our first purchase at Metro, however we have had our Fords serviced at Metro several times. Our experiance was great. Bill Bechtel, our new car salesman, was awesome. He was very patient and not pushy at all. His concern is that we find the exact car we wanted and that we would be satisfied with our purchase. The finance dept. (even though he was a new employee) was very good and it didn't take an extra long time to finish. I would say that Metro Ford on Noland Road in Independence, MO is a good place to buy a new car and will certainly be a repeat customer in the future. More

The people I worked with were very knowledgeable and made me feel welcome from the time I arrived on the lot . They were so patient with me and made sure I knew everything about every car I test drove. Even me feel welcome from the time I arrived on the lot . They were so patient with me and made sure I knew everything about every car I test drove. Even though I told them I wasn't that picky, they weren't willing to let me sacrifice anything that I really wanted. I went in looking for a nicer used car beucase I didn't think I would qualify for a new car, but they got me into a 2013 Ford Focus and made it fit my budget. This is the 3rd car I have bought from a Ford dealership, but this by far has been the best car buying experiace I have ever had. I would recommend them to anyone looking for a car. More